1. Introduction
This Policy applies to the website（https://www.flashintel.ai/）and the transactions related to our products and services. You shall be eligible for a refund after subscribed used, and paid for our products and services. This article introduces our Cancellation and Refund Policy.
2.Cancellation
2.1 Cancellation to Paid Subscription.
2.1.1 Reminder that you can only cancel the subscription on the last day of the 3-day trial period if you took a trial offer with FlashIntel. If you do not unsubscribe on the last day before the end of the trial period, your subscription will automatically transition to the paid version of the subscription plan of the FlashIntel Services Package you selected at the trial enrollment. During the service period, you and other paying users who have subscribed to any FlashIntel services no longer wish to continue with our services. You must make the cancellation request through your account settings before the billing cycle ends. The cancellation will take effect at the end of the current billing period.
2.1.2 Cancellation Steps.
You can contact us according to Clause 6 “Contact Information” by Email with a detailed explanation of the reason for the request.
3. Prepaid Credits
We understand that you have fully read and accepted our Terms & Conditions before purchasing. These credits are Non-transferable and Non-refundable except as explicitly provided in this Policy. We will not accept the request if you want to transfer and/or cancel the Prepaid Credits.
4. User License Fees
You are not eligible for a refund based on the user license fees for deployed products/services unless otherwise specified in the following circumstances:
4.1 Faulty Service.
Refund requests for user license fees due to non-operational services caused by our technical failures must be submitted via the procedure outlined in Clause 6 “Contact Information”. Such refunds will be issued following our verification and confirmation that the disruption stems directly from our technical inadequacies.
4.2 Termination of service.
If we unilaterally decide to terminate the provision of our products and services, we will notify you in advance and apply for a refund for you.
4.3 Fraud Transaction. Fraudulent transactions are not eligible for refunds. We enforce this rule to prevent fraud and maintain our service standards. If a transaction is found to be fraudulent, refund requests will be declined, as this violates our terms of service and is a misuse of our offerings.
4.3.1 Definition of Fraudulent Transactions Fraudulent transactions refer to attempts by individuals to gain undue benefits through dishonest or deceptive actions, such as repeated subscriptions and cancellations, providing false information, or other means to exploit our products and services.
4.3.2 Monitoring and Prevention We will implement technical and procedural measures to monitor and detect fraudulent activities. We reserve the right to investigate accounts suspected of engaging in fraudulent transactions and, based on findings, may suspend or terminate services.
4.3.3 Actions Against Fraud Upon confirmation of fraudulent activities, we will take appropriate actions, including but not limited to transaction cancellation, recovery of undue benefits, account suspension or termination, and potential legal action.
4.3.4 User Responsibility You are expected to engage with our services in an honest and trustworthy manner. Any form of fraudulent activity will be considered a serious violation of this policy, potentially leading to service interruption and further legal consequences.
5. Refund Process
You can contact us according to Clause 6 “Contact Information” by Email with a detailed explanation of the reason for the request. We will evaluate the request and respond within 10 business days.
6. Contact Information
For any questions and/or concerns regarding this Policy, please contact us by the following Email as [email protected].
7. Updating of this Cancellation and Refund Policy
We may update this Cancellation and Refund Policy from time to time. You should periodically check this Policy for changes or updates. Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by this Cancellation and Refund Policy.