Outworx Contact Centre

Outworx Contact Centre, founded on January 1, 2013, is a company based in Durban, Kwazulu-natal, South Africa, with 868 employees. Specializing in Outsourcing and Offshoring Consulting, Professional and Technical Services, and Business Consulting and Services, the company offers a range of services including Back Office Solutions, Financial Services, Insurance, Telecommunications, and more. Their focus is on enhancing customer relationships and fostering a positive brand experience.

One voice – let us be your voice. We are a partner who has the ability to fully immerse ourselves in your identity. A partner who speaks to your brand’s highest potential, ensuring inspired connections and a consistently positive experience. At Outworx, we live and breathe your business - we know that every aspect of every interaction will humanise and give voice to your brand. For us, the bottom line will always comprise a relationship based on trust, integrity and an in-depth understanding of our clients’ needs. By becoming the voice of our clients, we provide a relationship that facilitates the growth and success of our partners. Our formidable accreditations and deep-domain expertise in international regulatory environments have contributed to Outworx evolving into a major player in the South African Global Business Services Sector (GBS). We endeavour to provide a balanced value proposition that delivers exceptional quality and performance, at competitive commercial rates, within a people-centric, compliance-focused environment. Our passion for innovation and service, coupled with extensive investments in technology infrastructure and continuity plans, empowers our clients to outperform and stay ahead of the competition. Our people-centric ethos has built our status as the employer of choice, making a relationship with Outworx one worth investing in. At the heart of our customer service interactions lies the commitment to create meaningful, impactful solutions which exceed our clients’ expectations and drive agility and excellence into their business processes. When it comes to punching above our weight, we have proven our ability in these demanding industries: Financial Services, Insurance, Telecommunication, Media, Inbound Sales, Outbound Sales, Compliance, Pre-legal Collections, Legal Process Outsourcing, Retail, Customer Care, Webchat, Support Visit www.outworx.co.za to learn more.

Social

Outworx Contact Centre is an international BPO provider with extensive expertise in international regulatory environments. They offer tailored BPO Contact Centre Solutions, focusing on delivering a positive brand experience and inspiring connections. Based in Durban, South Africa, they provide next-gen analytics to organize, analyze, and operationalize multichannel contact center interactions, aiming to solve business challenges and improve customer engagement