Vishal Gonsalves

An astute and result oriented professional with over 13 years of work experience in Marketing and Direct Marketing Activities (Loyalty Program Management, Customer Relationship Management, Call Centre Management), Project Management and Team Management.Possess detailed ‘Retail Industry’ knowledge with distinction of developing a deeper understanding of the customer, his shopping habits and his relation with the store. A keen strategist with expertise in managing entire operations with key focus on top/ bottom profitability by ensuring optimal utilization of resources. Proficient in developing and streamlining systems with proven ability to enhance operational/ administrative effectiveness and meet operational goals within the cost, time & quality parameters. Managed successful ramp up of business assignments in coordination with customers (internal & external), ensuring effective service deliverables. Have proficiency in Business Development, Operations, Sales and Marketing activities. A competent professional and leader with proven track record of achieving ROI profitability along with client satisfaction, thus enhancing organizational image. Skilled at breaking new avenues & driving revenue growth and proactively conducting opportunity analysis by keeping abreast of market trends/ competitor moves to achieve market-share metrics.An effective leader and communicator with strong interpersonal, leadership, analytical and relationship management skills. Passionate and committed to excel by establishing processes to ensure his team is capable of servicing multiple stake holders and project launches around the same time. Have Team Management skills including recruitment, mentoring, training and performance management / talent retention.Core Competencies include:- Planning and Organizing - Decision Making - Self Confident - Result Oriented