Alex Ramos
Vice President Solution Consulting@ ID.me
Detroit Metropolitan Area
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Alex Ramos is a highly experienced leader in various Presales, Consulting, Channel, and Operations teams. With over 20 years of experience, he has helped SaaS companies grow by focusing on Customer Success and Customer Experience. He has developed GTM strategies and executing plans to enter new market segments. Alex has also successfully launched ServiceNow business in the Midwest, leading technical sales efforts and closing enterprise customers across various industries. He has a proven track record of delivering exceptional customer success and delivering new product adoptions.
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@workday.com
@id.me
@gmail.com
+1 408501****
+1 571730****
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About

Leader of diverse Presales, Consulting, Channel, and Operations teams. Over 20 years of experience helping SaaS companies grow by an extreme focus on Customer Success and Customer Experience. Developed GTM strategies and executing plans to enter new market segments. Launched unique and impactful Partner and Customer Success programs. Recruited and onboarded 100+ amazing leaders at three remarkable organizations. CAREER HIGHLIGHTS • Launched ServiceNow business in the Midwest U.S. by leading the technical sales effort and closing ServiceNow enterprise customers across Automotive, Manufacturing, Pharmaceuticals, Higher Education, Healthcare, Financial Services industries that became critical relationships and references to grow additional business. • Grew U.S. Commercial business from $20M ACV in 2015 to $110M ACV in 2019 by developing the Presales GTM plan, rapid hiring and enablement of 75 solution consultants, enabling Presales to focus on business outcomes and value, and executing a new channel strategy focused on customer acquisition and software resale. • Delivered Customer Success (NPS 50+), New Product Adoption, and 130% renewal rate across Commercial Segment by developing a tiered Customer Success program, delivering targeting success plans based on consistent criteria, developing Health Check and Roadmap assessments, and executing customer events and engagement at scale.

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Work Experience

8281 Greensboro Dr., McLean, VA, 22102, US

Software Development

824
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Alex Ramos's Professional Milestones

  • Vice President Presales Operations (2020-03-01~2023-05-01): Expanding market reach through strategic planning and effective operational strategies.
  • Application Engineer (2000-01-01~2003-01-01): Successfully implemented complex software solutions, driving business growth and excellence.
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Education

University of Michigan
University of Michigan

Electrical Engineering