Alex Ramos
University of Michigan
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Alex Ramos is a highly experienced leader in various Presales, Consulting, Channel, and Operations teams. With over 20 years of experience, he has helped SaaS companies grow by focusing on Customer Success and Customer Experience. He has developed GTM strategies and executing plans to enter new market segments. Alex has also successfully launched ServiceNow business in the Midwest, leading technical sales efforts and closing enterprise customers across various industries. He has a proven track record of delivering exceptional customer success and delivering new product adoptions.
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About
Leader of diverse Presales, Consulting, Channel, and Operations teams. Over 20 years of experience helping SaaS companies grow by an extreme focus on Customer Success and Customer Experience. Developed GTM strategies and executing plans to enter new market segments. Launched unique and impactful Partner and Customer Success programs. Recruited and onboarded 100+ amazing leaders at three remarkable organizations. CAREER HIGHLIGHTS • Launched ServiceNow business in the Midwest U.S. by leading the technical sales effort and closing ServiceNow enterprise customers across Automotive, Manufacturing, Pharmaceuticals, Higher Education, Healthcare, Financial Services industries that became critical relationships and references to grow additional business. • Grew U.S. Commercial business from $20M ACV in 2015 to $110M ACV in 2019 by developing the Presales GTM plan, rapid hiring and enablement of 75 solution consultants, enabling Presales to focus on business outcomes and value, and executing a new channel strategy focused on customer acquisition and software resale. • Delivered Customer Success (NPS 50+), New Product Adoption, and 130% renewal rate across Commercial Segment by developing a tiered Customer Success program, delivering targeting success plans based on consistent criteria, developing Health Check and Roadmap assessments, and executing customer events and engagement at scale.
...See MoreWork Experience
Vice President Solution Consulting
Software Development
Alex Ramos's Professional Milestones
- Vice President Presales Operations (2020-03-01~2023-05-01): Expanding market reach through strategic planning and effective operational strategies.
- Application Engineer (2000-01-01~2003-01-01): Successfully implemented complex software solutions, driving business growth and excellence.
Education
Electrical Engineering
Skill
It Service Management
Enterprise Software
Pre Sales
Professional Services
Solution Architecture
Itil
Saas
Cloud Computing
Information Technology
Application Performance Management
It Management
Integration
Itil Certified
Solution Selling
Project Management
Service Desk
Enterprise Architecture
Sdlc
Software As A Service
Spanish
Ip
Itil V3 Foundation Certified
Cmdb
Service Delivery
Project Portfolio Management
It Asset Management
Post Sales Support
Ip Networking
Talent Management
Coaching
Mentoring
Compassion
Enablement
Team Leadership
Leadership
Communication
Consulting
Certification
Colleagues
Blake Hall
Co-Founder | Chief Executive Officer
Tanel Suurhans
Co-Founder | Chief Technology Officer
Glenn S.
Chief Information Security and Privacy Officer
Alema Fitisemanu
UX Designer | Founder
Shawn Olds
Managing Director | Chief Operating Officer
Other Named Alex Ramos
Frequently asked questions
We found 3 Alex Ramos's email addresses
We found 2 Alex Ramos's phone numbers
Alex Ramos works for ID.me
Alex Ramos's role in ID.me is Vice President Solution Consulting
Alex Ramos works in the industry of Software Development
Alex Ramos's colleagues are Blake Hall,Tanel Suurhans,Glenn S.
Alex Ramos's latest job experience is Vice President Solution Consulting at ID.me
Alex Ramos's latest education in University of Michigan