As a VP IT&C Client Portal Experience team manager at U.S. Bank, I build, maintain and provide training for our Business Line online client portal, Global Custody Pivot, both internally and externally. By innovating processes and procedures, I reduce risk to the bank, streamline workflows to increase productivity for our client service staff and am working to build a specialized central team proficient in analyzing documentation and ensuring clients successfully onboard to the online portal.I have 20 years of exceptional client service and operations experience. With my extensive knowledge of operations and client relationship building, along with my abilities to resolve complex, sensitive relationship issues, I have a keen ability to aid in identifying ways our client portal will effectively aid in our clients day to day practices. During my career, I have identified out dated processes and procedures that put the bank at risk and independently, innovated the process to eliminate the revenue loss and reduced the time spent daily to increase the productivity in our department.I have been awarded one of the highest honors U.S. Bank offers to it's employees, the Legends of Possible award, for my ability to manage two large books of business while our department underwent large staff changes. I was the lead in training the incoming staff while also ensuring the clients were handled with care. I have experienced substantial personal growth during my career at US Bank. I overcame many obstacles and developed professionally. I am a leader and mentor to my colleagues. I strive daily to grow these skills. My goal is to assist others on their path. My passion is to guide others to identify their strengths, provide constructive feedback to aid in their development and encourage junior staff to set goals and strive to achieve them.
Amber Kendle is a highly experienced professional with 22.9 years of work experience. She possesses a wide range of skills including customer service, troubleshooting, and team leadership. Currently, she serves as the VP IT&C Client Portal Experience team manager at U.S. Bank, where she builds and maintains the online client portal Global Custody Pivot. Amber is known for her innovative processes and procedures, reducing risk to streamline workflows, and ensuring client satisfaction. She has a strong track record of successfully managing large books of business while ensuring client satisfaction. Amber is a leader and mentor, always striving to help others achieve their goals.
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Amber Kendle works for U.S. Bank
Amber Kendle's role in U.S. Bank is Vice President Of Information Technology | C Business Line Piping Owner
Amber Kendle's latest job experience is Vice President Of Information Technology | C Business Line Piping Owner at U.S. Bank
Amber Kendle's latest education in Minneapolis Business College