Aria Turner
Senior-Level Product Owner | Project Leader | Agile Specialist | Innovative Team Manager | Develop Flexible Digital Solutions To Optimize User Experiences And Drive Transformational Change@ Transamerica
Waterbury, Vermont, United States
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Aria Turner carries 0 years of experience, with a skill set including undefined. Occupies the position of Senior-Level Product Owner | Project Leader | Agile Specialist | Innovative Team Manager | Develop Flexible Digital Solutions To Optimize User Experiences And Drive Transformational Change at Transamerica, living in Waterbury, Vermont, United States, reach out via LinkedIn at https://www.linkedin.com/in/ariaturner, with a team of 14806 colleagues, a key player in the Financial Services sector.
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Emails and Phone Numbers

@transamerica.com
+1 319355****
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About

I’m a performance-driven product owner who specializes in executing product rollouts and implementing scalable solutions that expand digital capabilities, optimize user/customer experiences, and maximize business value, specifically amid major organizational growth. Leveraging a holistic approach to impact entire enterprises, I excel at structuring product roadmaps that align with customer needs and are rooted in value creation. A collaborative project leader and trusted business partner, I effectively define and communicate strategic visions to stakeholders while working across functions to achieve milestones. Throughout my career, I’ve been recognized for my leadership, as well as building, mentoring, and empowering high-performing teams and creating frameworks to enable employees’ career progression.*HIGHLIGHTS*➺ Currently enhancing digital capabilities and optimizing user experiences for Transamerica agents and customers via building new portals with increased accessibility (as Product Owner). Implemented ongoing releases to iterate capabilities for the consolidation of several legacy portals into a single platform with optimal functionality (Aug '23 launch).➺ Transformed the customer experience, improved scalability, enhanced internal front-line performance, and generated tech-related savings by spearheading the major Interactive Voice Response (IVR) replacement for National Life Group. Appointed as Product Owner/Manager to transition five contact centers from an on-premise solution to a cloud via CCaaS vendor (Five9), delivering the initiative within time and quality requirements. Lauded for project performance.➺ Streamlined and enhanced data capturing following the IVR project, providing a more holistic, transparent picture of enterprise-wide metrics; served as Product Owner/Business Rep for the data initiative.➺ Improved customer service, increased staff productivity, improved data capture, and decreased technical expenses by leading the CRM upgrade for National Life Group’s Customer Experience Center (via Salesforce). *EXPERTISE*Strategic Planning, Digital Product Management, Change Management, Product Roadmap Development, Customer/User Experience (CX/UX), Team Building, Cross-Functional Leadership, Business Partnering, Budgeting, Customer Journey, Continuous Process Improvement, Project Management & Delivery, Requirements Gathering, Agile Methodology, Vendor Management, Needs Assessment, Mentoring, Conflict Resolution, Alliance Building, Training & Development, Stakeholder Management, Recruiting & Hiring, Talent Development

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Work Experience

Baltimore, Maryland, 21202, US

Financial Services

14806
Phone
+1 8007972643

Education

University of North Florida
University of North Florida

International/global Studies

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