* MBA- Marketing from Welingkar Institute of Management, Mumbai * Over 10 years of work experience: Started in the Telecom industry in 2005, moved to Market Research in 2012 * Skills: Client Servicing, Process Improvement, Project Management, People Management, Key Insight Generation- Quantitative as well as a Qualitative Research, Customer Service & Experience Management, Training & Development, Vendor Management
Ashwini Vasudevan is an experienced professional with 18.7 years of work experience in market research, CRM, management, team management, and data analysis. She holds an MBA in Marketing from Welingkar Institute of Management in Mumbai. Ashwini has a strong background in the telecom industry, starting in 2005 and transitioning to market research in 2012. She has expertise in client servicing, process improvement, project management, people management, and key insight generation. Ashwini has worked in various roles, including as a Pricing Strategy, Client Servicing, Process Improvements, and Artist/ Handmade Business Owner. She has also worked as a Market Research Consultant at Shaw Hotels & Consultancy Services in Mumbai.
35+ Years of Experience Supporting Businesses Like Yours BARE International was born from the need for mystery customer research at the national and global level. Today, we set the industry standard as the largest independent provider of customer experience research, data, and analytics for companies worldwide. Since 1987, we have built our reputation on innovation, ethics, and seamless client service management. BARE International is a family-owned business with global capabilities. BARE is headquartered in the Washington, D.C. Suburb of Fairfax, Virginia with ten offices around the world. On any given day, BARE International is doing research for clients in more than 150 countries, completing more than 50,000 evaluations each month. WHY CHOOSE BARE? Your business challenges are unique. Our proven success across industry categories stems from asking the right questions to help you address the challenges you face everyday. Each solution we offer is customized to meet your needs, providing actionable feedback to help you make critical business decisions. We treat you the way you want to treat your own customers, providing a dedicated project team to give you the attention you deserve and an infrastructure spanning the globe to provide the resources you need to understand your customers’ experiences. + Customized Research Solutions + Immediate, Actionable Feedback + Dedicated Project Team + Family-Owned, Global Capabilities Mike Bare is the co-founder of the Mystery Shopping Providers Association (MSPA) http://www.mspa-global.org/en/ Visit our website for a free quote or more information at www.bareinternational.com
Established in 1991, Shaw Hotels and Consultancy Services Pvt. Ltd. Is one of India’s oldest and most distinguished Mystery Shopping establishments. Customer fulfilment being our principal focus, we specialize and excel in mystery shopping initiatives across the F&B, hospitality and retail industries which span not only across the country but also in the Middle East, Singapore and Australia. As pioneers of the trade, we have not only set a benchmark for the industry but have concurrently revolutionized the field of mystery shopping by providing complementary services like training and development, manpower rationalization and implementation of customer experience blueprints and SOP manuals which strengthen the core of the businesses with whom we work
We are a premiere qualitative market research agency. All our projects are customized to the specific needs of our clients. We strive to deliver multi-dimensional, rich and candid market intelligence by leveraging a mix of methodologies and always shedding light to the cultural context. Harness uninhibited opinions & feedback. Anywhere. Anytime. Winners of the Global ESOMAR Excellence Award – 2012: Pia Mollback-Verbic & Piyul Mukherjee Their paper 'Water Wows' was rated the best across all the best papers of various international ESOMAR conferences that year.
Kantar is the world’s leading marketing data and analytics company. We have a complete, unique and rounded understanding of how people think, feel and act; globally and locally in over 90 markets. By combining the deep expertise of our people, our data resources and benchmarks and our innovative analytics and technology, we help our clients understand people and inspire growth.
Market Probe specializes in technology enabled business solutions that deliver Voice of Market Feedback to improve business operations. Our Voice of Market approach includes the latest multi-channel customer experience management solutions, with a strong focus on feedback systems designed to the needs of front line managers and channel partners in Business to Business programs. Our research shows that good customer experiences elevate the value of the brand in a customer’s eyes, resulting in customers freely sharing their good experiences in social media and other personal channels. We have seen that this helps brands attract new customers, thus growing their business. To capture these combined benefits, Market Probe has defined a new construct - customer advocacy. Advocacy drives loyalty and customer growth, making it the most powerful metric for a business to monitor. Every customer experiences a progression of stages in their product ownership. Loyalty and advocacy have to be earned by a brand by providing good experiences to customers across their product ownership. Our comprehensive approach to business solutions includes capabilities such as data visualization, configurable dashboard modules, social media analytics, benchmarking, software based coding and text analytics. We harness these tools to deliver insights that reveal the impact of customer experiences on customer loyalty and advocacy, leading to business growth for our clients. Market Probe has particular expertise in helping clients migrate their programs from traditional tools to digital data collection platforms, with the appropriate calibrations that protect historical measurements. This helps our clients with enhanced response rates, customer engagement and cost savings. Our approach also delivers value by expanding the scope of our client’s market feedback programs to critical customer facing operations that may not have been completely covered using traditional data collection methods.
Idea Cellular is an Aditya Birla Group Company, India's first truly multinational corporation. Idea is a pan-India integrated GSM operator offering 2G and 3G services, and has its own NLD and ILD operations, and ISP license. With revenue in excess of $4 billion; revenue market share of 18%; and subscriber base of over 150 million, Idea is India’s 3rd largest mobile operator. Idea ranks among the Top 10 country operators in the world with a traffic of over 1.5 billion minutes a day. Idea’s robust pan-India coverage is built on a network of over 100,000 2G and 3G cell sites, spread across over 55,000 towns in India. Using the latest in technology, Idea provides world-class service delivery through the most extensive network of customer touch points, comprising of nearly 4,500 exclusive Idea outlets, and over 7,000 call centre seats. Idea’s customer service delivery platform is ISO 9001:2008 certified, making it the only operator in the country to have this standard certification for all 22 service areas and the corporate office Idea won the ‘Best Brand Campaign’ at the esteemed World Communication Awards 2011. It also recently won 3 Awards at the ET Telecom Awards 2012, in the following categories Customer Experience Enhancement, Excellence in Marketing and Innovative products, respectively.
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
Bharti Airtel Limited is a leading global telecommunications company with operations in 18 countries across Asia and Africa. Headquartered in New Delhi, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed home broadband, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G, 4G wireless services and mobile commerce. Bharti Airtel has over 403 million customers across its operations. To know more please visit, www.airtel.in
We are Tech Mahindra Business Services. We are here to deliver a high quality and enjoyable experience to your customers. As experts in end-to-end customer relationship management, our people are experienced in connecting with customers through great experiences. Our strength lies in the fact that we don’t just manage calls – we handle emotions and expectations with sensitivity. While our focus on the commercial aspect also helps make these customer relationships more profitable for you. Our people capability is enhanced by strong data, technology know-how, operational excellence and strategic analytics. Ensuring attentive and positive experiences that leave your customer truly connected to you. Our Lineage We are a subsidiary of Tech Mahindra which is a part of the Mahindra Group. Tech Mahindra, offering innovative and customer-centric information technology services and solutions, is a USD 3.9 billion company with 105,200+ professionals across 90 countries, providing services to 788 global customers including Fortune 500 companies. Tech Mahindra’s business process outsourcing (BPO) arm is the ‘Business Services Group’ (BSG), with global presence in 15 countries and handling 300 million+ transactions annually. The USD 16.9 billion Mahindra Group is a global federation of companies employing more than 200,000 people in over 100 countries.
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Ashwini Vasudevan works for Ipsos North America
Ashwini Vasudevan's role in Ipsos North America is Senior Account Manager - Channel Performance
Ashwini Vasudevan's latest job experience is Senior Account Manager - Channel Performance at Ipsos North America
Ashwini Vasudevan's latest education in Collège Boréal