Barkha Anand

Barkha Anand

Barkha Anand is a highly experienced professional with 26 years of work experience in the banking industry. Based in India, she has a strong background in team management, leadership, customer service, cross selling, and banking. Currently, she is the Heading of Business Planning, Complaints & Process Management for Phone Banking. Barkha has successfully transformed the channel into a revenue center and achieved high cross-sell and upsell results. She has a proven track record of driving efficiency and effectiveness in the phone banking channel. .Read More
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Current Workspace of Barkha Anand

HDFC Bank

present

HDFC Bank is India's largest private sector bank, offering a comprehensive range of financial products and services to our customer base of over 92 million. Our extensive distribution network of 8,919 branches and 21,031 ATMs across 3,836 cities and towns as of August 2024, reaches every corner of the country, making us accessible to millions. Promoted by Housing Development Finance Corporation (HDFC), India's leading housing finance company, HDFC Bank began operations in 1995 with a simple mission: to be a "World-class Indian Bank"​. With a single-minded focus on product leadership, customer focus and operational excellence, we have emerged as a leading player in all our business segments. We cater to individuals and businesses, offering a full range of innovative banking solutions including loans, payments, and wealth management. Our business solutions empower companies of all sizes, from MSMEs to large corporations, helping them grow with tailored banking services and financial tools. In 2023, the Bank merged with HDFC Ltd, combining our robust banking services with HDFC Ltd's legacy of leadership in housing finance. This merger enhances our ability to offer home loans and other financial services, ensuring seamless access for customers across urban and rural areas. As a socially responsible corporate citizen, we believe in banking with a purpose. Through our CSR initiative, Parivartan, we actively work to drive positive change across education, healthcare, skills training, and sustainable livelihoods impacting over 10 crore lives across the country. Our commitment to community impact is as strong as our dedication to delivering value to our stakeholders. As we expand, we continue to stay at the forefront of innovation, offering seamless digital banking experiences to enhance the lives of our customers. HDFC Bank prioritises the security of its systems and remains committed to maintaining the confidentiality of its customers' data. As a precaution

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Professional Background of Barkha Anand

- Elevated customer satisfaction through strategic customer value management initiatives.

- Streamlined and optimized processes to streamline complaints and improve efficiency across the organization.

- Expanding customer base through strategic marketing initiatives and effective communication strategies.

- Growing customer service relationships through effective management and personalized service initiatives across the North region.

- Expanding customer services to deliver exceptional credit card services in Central Delhi.

- Creating a comprehensive comprehensive customer satisfaction management system, aligning the central nervous system with the desired experience.

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Education Experience of Barkha Anand

Apeejay School Of Management

Apeejay School Of Management

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