Christopher Green

• Report significant and recurring issues to tier-2 & 3 support team• Monitor & maintain daily performance of computer systems• Document internal procedures (I.E. SOP)• Active directory knowledge. Creating accounts, reset passwords, create groups, etc• Clean up computers (Old profiles and software)• Training new staff members• Creating step-by-step training material with screenshots for end users• Experienced in providing technical assistance with incoming hardware & software issues and concerns• Skilled in installation and troubleshooting of local area network (LAN), wide area network (WAN) & other systems• Respond to end user queries by phone and email promptly manner• Proficient in running diagnostic problems and resolving those problems• Proficient in Hyper-V & VMWare configuration. Installing VMWare and VDI on servers, data centers & cloud infrastructure. Configuration VMWare workstation clients• Proficient in ServiceNow• Proficient in Connectwise manager & automate• Proficient in MSP Rmm tools (NinjaOne & Managed Engine)• Proficient with Azure Active Directory Rights Management, Azure Information Protection• Proficient with LDAP• Proficient in SFTP software (Moveit, Filezilla & WinSCP) to manage file transfer securely in upgrading storage server and providing company resources for remote client access. Automating access, workflow with layers of security behind it.• Proficient in using job scheduling software (AutoSys)• Proficient in problem-solving process with end users & empowering them to do the same• Knowledge of using powershell & scripting• Proficient in Microsoft Office Suites 2003-2016,Office 365, Windows 7-11 & windows server 2003-2022• Authorized to work in the US for any employer