Cleveland Sterling

A strategic and customer-focused professional with 20+ years of experience driving business solutions and growth strategies that exceed client needs in the retail banking sector; demonstrated track record of shattering sales, operational, and customer experience goals with the ability to address process gaps in collaboration with cross-functional teams. Proven self-starter and a natural sales closer with the talent to trigger high-volume results and territory expansion. Leverage data and insights to identify opportunities to improve speed, quality, and the customer experience. Excellent analysis and communication skills, including demonstrated skills in large and small group presentations. D&I advocate and articulate communicator with the ability to work across cultural and linguistic barriers. Key Profile Offerings: ➢ Promoted 10+ team members into Business Banking leadership roles while maintaining a top 5% retention rate (Wells Fargo). ➢ Increased lending volume, affluent client base, and business banking relationships that catapulted the branch from a level 2 to a level 3 location in less than (2) years (Wells Fargo). ➢ Recognized as a 6X top-performing branch in the region for loan volume and assets under management (Wells Fargo). ➢ Selected as a 12X Winner’s Circle for being in the top 5% for customer satisfaction and top 10% for gross profit (Wells Fargo). ➢ Serve as a Diversity, Equity, and Inclusion Champion as part of a group of 12 to lead conversations around racial equity for African American Wells Fargo employees (Wells Fargo). Send me a DM or email at [email protected] to connect!