Subdirector de Operaciones en Eficasia Contact Center (Infocredit, S.A de C.V.)
Cristian Carrasco is a highly experienced professional with 23.8 years of work experience in various roles. He has a strong background in team leadership, business strategy, and telecommunications. Currently, he serves as the Subdirector de Operaciones at Eficasia Contact Center (Infocredit, S.A de C.V.) in Mexico City. Prior to this, he held positions at Santander Mxico and ATENTO Mexico, where he gained expertise in sales, customer service, and business development. With a proven track record in the telecommunications industry, Cristian Carrasco is a valuable asset in driving organizational change and driving organizational change.
Outsourcing and Offshoring Consulting
Mexico City,Mexico City,Mexico
Somos un grupo financiero que ofrece productos y servicios bancarios a clientes particulares, empresas e instituciones en todos los estados de la República Mexicana, con cobertura en todos los sectores de la industria. Los productos y servicios del Grupo están pensados para todo tipo de clientes, personas físicas o morales, de todos los estratos socioeconómicos. Contamos un modelo de sustentabilidad que nos orienta a generar valor a todos nuestros grupos de interés, creando compromisos a largo plazo e invirtiendo activamente en la educación, como principal agente de cambio social y desarrollo para México.
Atento es la compañía líder en América Latina en servicios de gestión de las relaciones con clientes (CRM) y tercerización de procesos de negocio (BPO). Contamos con un amplio portafolio de soluciones innovadoras que van de lo convencional a lo digital y contribuyen al éxito de las marcas al mejorar las experiencias de sus clientes. Somos una compañía que cada día conecta a más de 500 millones de consumidores con marcas líderes en 13 países. La posición de liderazgo que tenemos, es gracias a la confianza que depositan nuestros más de 400 clientes en las soluciones y servicios que ofrecemos en sectores como: Telecomunicaciones, Banca, Seguros, Aerotransporte, Consumo y Gobierno.
Telefónica is today one of the largest telecommunications companies in the world in terms of market capitalisation and number of customers. We have the best infrastructure, as well as an innovative range of digital and data services; therefore, we are favorably positioned to meet the needs of our customers and capture growth in new businesses. We are sensitive to the new challenges demanded by society today and, therefore, we provide the means to facilitate communication between people, providing them with the most secure and cutting-edge technology. Our vision is focused on technology making people's lives easier and our aim is to promote progress in that direction, so that technology can make a positive impact on the world both socially and environmentally, and, ultimately, so as to provide value and trust in an ever-changing and accelerating world. Digital life is life itself, and technology is an essential part of being human. We want to create, protect and boost connections in life so people can choose a world of unlimited possibilities. We want to be a company in which our clients, employees, suppliers, shareholders, and society in general can trust. In order to achieve this, we communicate our strategy, business model and most relevant data to our stakeholders in a clear and transparent manner, so as to show the company's ability to create value.
At TTEC, you can enjoy a fast-paced career that offers exciting professional development and career growth opportunities. Our dynamic and inclusive culture is based on a set of values that guide our relationships with clients, their customers, and each other. Founded in 1982, TTEC has 50,000 employees operating across six continents, with 18 delivery centers in the Philippines. We are excited to launch our new brand image to continue using a blend of technology and humanity to help clients provide a great experience to their customers, build customer loyalty, and grow their business. We help brands make every interaction they have with a customer—whether it’s face-to-face, online, over the phone, on social media, or via a mobile app—simple, personal and exceptional! Now, how cool is that? Not only will you have the chance to create amazing experiences for yourself, you’ll get to help create them for others. So jump on board, join our journey, and take your career amazing places along the way! #experienceTTEC
Greenwood Village,Colorado,United States
TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. Subscribe to TTEC’s eNewsletter, Dialogue, to stay up-to-date with the latest CX news and industry trends: http://www.ttec.com/resources/enewsletter#.WlQNPVWnFhE
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Cristian Carrasco works for Eficasia Contact Center
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