Daniel Burstein
Vice President Of Global Service Delivery | Broadridge Asset Management Solutions@ Broadridge
Boston, Massachusetts, United States
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Daniel Burstein is a highly experienced leader with 24.9 years of work experience in various industries. He has a strong background in fixed income, hedge funds, market data, equities, and trading. Based in the United States, Daniel is a proactive and high-energy leader with a proven track record in leading organizations across all disciplines of software/SaaS design, delivery, support, and sales life cycles. He is passionate about the client experience and drives client satisfaction and retention through excellence in service delivery, strategy, and product adoption. Daniel has led global technology business units and believes in delivering growth and retention in the culture, people, products, and full-scale operations of an organization.
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Emails and Phone Numbers

@broadridge.com
+1 617912****
+1 800353****
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About

Daniel is a proactive, high-energy leader with a proven track record in leading organizations across all disciplines of the software/SaaS design, delivery, support, and sales life cycles. A client-focused executive, passionate about the client experience, Daniel drives client satisfaction and retention through excellence in service delivery, strategy client engagement and driving successful adoption of products and services.Daniel has led several global technology business units ($45M, $10M) that provide software, technology and service to the asset management and asset servicing administrator communities. He believes strongly that to deliver growth and retention, the value of the client experience needs to be rooted in the culture, people, products, and full-scale operations of an organization. Daniel is a proactive and collaborative leader who is comfortable challenging the status quo with experience in building and adapting cross functional teams and processes to drive change, efficiency, and client success. Core Competencies: • Strategic Planning and Leadership• Multi-Unit/Region P&L Management • Revenue Forecasting and Recognition • Budgeting/Cost Control• Change Management / Continuous Improvement • Offshoring • Team Building & Management• Professional Service Management • Global Service Delivery Management• Client Success/ Support / Retention• SaaS / Managed Services

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Work Experience

605 3rd Ave, New York, New York, 10158, US

Financial Services

14874
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Daniel Burstein's Professional Milestones

  • SaaS Business Manager (2007-01-01~2009-01-01): Developed and implemented effective strategies to optimize performance and drive company growth for reduced profits.
  • Manager Of Client Support (1999-01-01~2003-01-01): Streamlining client support delivery processes to improve efficiency and customer satisfaction.
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Education

Saint Michael's College
Saint Michael's College

Bachelors,

Business Administration,

Management,

Business Administration And General Management

1995-1998