Dennis Lindley

Nashville Metropolitan Area
ePerformax Contact Centers & BPO

The University of Memphis

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About

I have been in the contact center industry for over 30 years and with ePerformax, a privately held, Philippine outsourcer, for the last 20. I have seen a lot of changes, especially with technology over the last 3-4 years. Gone are the days of just answering calls. Today’s customers want their issues addressed quickly and effortlessly, regardless of the channel they choose to use. At ePerformax, we recognize there is increased value in the efficiency and quality of automated and omni-channel solutions, but there is also increasing value in human interaction, and we can’t leave the people behind.In order to handle the increasing complexity of customer interactions, our customer service consultants need stronger non-technical skills such as critical thinking, creativity, adaptability, social intelligence, and significantly stronger verbal and written communication skills. As a learning organization, ePerformax is constantly evolving to meet the changing needs of our clients and their customers. We are using AI and automation to enhance everything we do, including the recruitment, assessment, training, and development of our talent, which is then married with our clients’ service and technology solutions to deliver best-in-class service for their customers.At ePerformax, I work tirelessly to make doing business with us effortless for our clients too. Having a footprint only in the Philippines allows us the unique ability to be flexible, adaptable, and innovative for our clients. Whether it is testing pilot programs for our clients or providing valuable insights from the first-hand data we collect from customers, I firmly believe we are here to help our clients make informed decisions to improve every customer interaction and achieve their business goals. Your customers deserve an effortless experience, and you deserve a partner that understands the needs of your business and makes that our priority.www.eperformax.com |1-888-384-7004 | [email protected]

Dennis Lindley In Short

Dennis Lindley is a highly experienced professional with 36.8 years of work experience in management, vendor management, training, BPO, and operations management. He has worked at ePerformax, a Philippine outsourcingr, for the past 20 years, where he has seen a significant change in technology over the past 3-4 years. Dennis is known for his expertise in addressing customer issues quickly and efficiently, regardless of the channel he is based in the United States. He is dedicated to enhancing the efficiency and quality of automated and omni-channel solutions, as well as human interaction. Dennis is dedicated to making business with clients and ensuring their needs are met.

Dennis Lindley's Professional Milestones

  • Operations Manager (1987-01-01~1991-01-01): Streamlined operational processes, resulting in increased efficiency and cost savings.
  • Chief Operations Officer (1999-01-01~): Streamlined operational processes, improving efficiency and productivity across multiple departments.
  • Vice President And General Manager (1992-01-01~1999-01-01): Transformed organizational culture and implemented strategic initiatives to drive business growth and exceed organizational objectives.
  • Executive Vice President | Chief Operations Officer (1999-01-01~): Implementing strategic initiatives to optimize operational efficiency and drive organizational success.
  • Chief Operating Officer (1999-01-01~): Increasing operational efficiency and achieving record-breaking performance within the first quarter.
  • Vice President General Manager (1992-01-01~1999-01-01): Developed and implemented strategic plans to drive business growth and achieve record-breaking revenue growth.
  • coo at eperformax | providing world-class effortless contact center and bpo services: Transformed Eperformax's global contact center and BPO culture, resulting in increased customer satisfaction and revenue growth

Dennis Lindley's Emails and Phone Numbers

Research Contact
Research Contact

Work Experience

Outsourcing and Offshoring Consulting

3317
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Performance Consulting Group

Laguna Niguel,California,United States

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Sitel

Miami,Florida,United States

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Sitel Group

Miami,Florida,United States

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Education

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Skill

Management

Vendor Management

Training

Bpo

Operations Management

Outsourcing

Call Centers

Program Management

Contact Centers

Workforce Management

Customer Retention

Process Improvement

Crm

Customer Experience

Offshoring

Customer Satisfaction

Performance Management

Business Process Improvement

Leadership

Team Leadership

Change Management

Cross Functional Team Leadership

Service Delivery

Call Center Development

Call Center

Inbound Marketing

Coaching

Telemarketing

Six Sigma

P&l Management

Certification

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Frequently asked questions

What is Dennis Lindley's email address?

We found 1 Dennis Lindley's email addresses

Which social media profiles does Dennis Lindley have?

Dennis Lindley's social media include: Linkedin, 

What company does Dennis Lindley work for?

Dennis Lindley works for ePerformax Contact Centers & BPO

What is Dennis Lindley's role in ePerformax Contact Centers & BPO?

Dennis Lindley's role in ePerformax Contact Centers & BPO is coo at eperformax | providing world-class effortless contact center and bpo services

Which industry does Dennis Lindley work in?
Dennis Lindley works in the industry of Outsourcing and Offshoring Consulting
Who are Dennis Lindley's colleagues?
Dennis Lindley's colleagues are Teresa Hartsaw,Mikee Lorenzo Geluz,Shun Michael Madera
What is Dennis Lindley's latest job experience?

Dennis Lindley's latest job experience is coo at eperformax | providing world-class effortless contact center and bpo services at ePerformax Contact Centers & BPO

What is Dennis Lindley's latest education?

Dennis Lindley's latest education in The University of Memphis

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Dennis Lindley is a highly experienced professional with 36.8 years of work experience in management, vendor management, training, BPO, and operations management. He has worked at ePerformax, a Philippine outsourcingr, for the past 20 years, where he has seen a significant change in technology over the past 3-4 years. Dennis is known for his expertise in addressing customer issues quickly and efficiently, regardless of the channel he is based in the United States. He is dedicated to enhancing the efficiency and quality of automated and omni-channel solutions, as well as human interaction. Dennis is dedicated to making business with clients and ensuring their needs are met.
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