I have been in the contact center industry for over 30 years and with ePerformax, a privately held, Philippine outsourcer, for the last 20. I have seen a lot of changes, especially with technology over the last 3-4 years. Gone are the days of just answering calls. Today’s customers want their issues addressed quickly and effortlessly, regardless of the channel they choose to use. At ePerformax, we recognize there is increased value in the efficiency and quality of automated and omni-channel solutions, but there is also increasing value in human interaction, and we can’t leave the people behind.In order to handle the increasing complexity of customer interactions, our customer service consultants need stronger non-technical skills such as critical thinking, creativity, adaptability, social intelligence, and significantly stronger verbal and written communication skills. As a learning organization, ePerformax is constantly evolving to meet the changing needs of our clients and their customers. We are using AI and automation to enhance everything we do, including the recruitment, assessment, training, and development of our talent, which is then married with our clients’ service and technology solutions to deliver best-in-class service for their customers.At ePerformax, I work tirelessly to make doing business with us effortless for our clients too. Having a footprint only in the Philippines allows us the unique ability to be flexible, adaptable, and innovative for our clients. Whether it is testing pilot programs for our clients or providing valuable insights from the first-hand data we collect from customers, I firmly believe we are here to help our clients make informed decisions to improve every customer interaction and achieve their business goals. Your customers deserve an effortless experience, and you deserve a partner that understands the needs of your business and makes that our priority.www.eperformax.com |1-888-384-7004 | [email protected]
Dennis Lindley is a highly experienced professional with 36.8 years of work experience in management, vendor management, training, BPO, and operations management. He has worked at ePerformax, a Philippine outsourcingr, for the past 20 years, where he has seen a significant change in technology over the past 3-4 years. Dennis is known for his expertise in addressing customer issues quickly and efficiently, regardless of the channel he is based in the United States. He is dedicated to enhancing the efficiency and quality of automated and omni-channel solutions, as well as human interaction. Dennis is dedicated to making business with clients and ensuring their needs are met.
Outsourcing and Offshoring Consulting
Laguna Niguel,California,United States
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Business Process Improvement
Cross Functional Team Leadership
Call Center Development
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Dennis Lindley works for ePerformax Contact Centers & BPO
Dennis Lindley's role in ePerformax Contact Centers & BPO is coo at eperformax | providing world-class effortless contact center and bpo services
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