Emily Panek
we match companies with their perfect customer service partner and get it right the first time! 🌎 contact center tech partners outsourcing strategic consulting & recruiting@ Optivity Now
Denver Metropolitan Area
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Emily Panek is a highly experienced professional with 29.9 years of work experience. She possesses a diverse skill set including business development, cross-functional team leadership, strategic planning, leadership, and management. Based in Denver, Colorado, Emily helps companies upgrade or outsource their customer service, find the right contact center vendor, and save on costs and time risk. She is dedicated to delivering exceptional customer service and ensuring efficiency while maintaining efficiency. Emily's expertise in negotiating and negotiating with vendors allows her to create robust and smooth partnerships, resulting in an ROI in record time.
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@msn.com
@gmail.com
@optivitynow.com
+1 303842****
+1 720320****
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About

We help companies looking to upgrade or outsource their customer service, find the PERFECT partner for their needs without the financial, operational, or time risk.Companies come to us when:◥ They have a customer service solution that can’t handle their volume and the quality they want while maintaining efficiency. So they are looking for a new TECH PARTNER.◥ They are looking to OUTSOURCE their customer service to save on labor, infrastructure, and material costs and ultimately manage risk and have continuity (especially during a time of change such as mergers, downsizing, or management changes).◥ Ultimately, they are OVERWHELMED with the vastness & complexity of options.Because they don’t want to end up with a solution that they overinvest in, have a nightmare implementing and that doesn't really solve the problem.Choosing the right partner shouldn’t be a gamble. That’s why we’re here!When clients work with us, they find their PERFECT Contact Center Vendor (Tech partner or a BPO company):✴ Without a single doubt about the suitability of the fit✴Without a trade-off between price & quality✴Without the stress of implementing, managing dynamic changes or renewalsAll of this is due to our expertise in: ➤Making unbiased & data-based needs assessments and partner matches using Speech Analytics & AI (our differentiation!) ➤Negotiations that maximize your budget thanks to our strong rapport with vendors ➤Creating robust & smooth partnerships through managing your ongoing relationship for the lifetime of the engagement.And the best part is that◐You don’t pay a penny – we earn a commission from your chosen vendor◐ We’re 100% Vendor agnostic – our data-driven approach completely eliminates bias◐ You get an ROI in record time!If finding your perfect customer service solution and getting it right the first time, without paying a penny sounds like something you’re interested in, MESSAGE ME TODAY ▲ to book a free chat.Or learn more at www.optivitynow.com 🌐

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Work Experience

Telecommunications

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Emily Panek's Professional Milestones

  • Director (2005-03-01~2011-01-01): Expanding the company's network and driving profitability through strategic partnerships and targeted marketing initiatives.
  • Vice President Contact Center Solutions (2014-09-01~2016-04-01): Developing and implementing strategies to optimize sales and efficiency, driving revenue growth for Contact Center Solutions.
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