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Gary Nettinger is a highly experienced professional with 36.2 years of work experience in various roles. He has a strong background in product development, HVAC, sales management, and new business development. Based in the United States, Gary has a proven track record of overseeing and supporting a team of highly skilled professionals, focusing on continuous improvement and the services provided to direct customer base and end users of equipment or services. His Quality Assurance team consists of technical experts, providing continuous technical support, and providing technical support to customers. Gary's expertise also includes customer care center management, warranty processes, and application services.
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I have the good fortune and opportunity to oversee, support and assist a team of highly skilled professionals who have a focus on continuous improvements to our product offering and to the various services we provide to our direct customer base as well as the end users of our equipment or services.Our Quality Assurance team involves the following departments along with their focus:1. Quality Assurance: Oversee quality processes from initial engineering design throughout the entire manufacturing process and delivery to final destinations. 2. Technical Services: A highly skilled team of technical experts able to support our entire product line. Sub-departments include with our Tiger Team (our highest skilled technical experts able to rapidly deploy and resolve extremely complex challenges), our Technical Service team (a wide variety of expertise within this team who provide continuous technical support to our customer base and to end users), our Technical Service Advisors (even more technical experts, these are internal team members who resolve most customer technical issues via telephone, email or chat).3. Customer Care Center: This is our front line team of experts staffing phones, emails and chat. The team is able to respond to a wide variety of inbound requests well beyond those of technical requests.4. Resolution Services: This team manages our warranty processes and resolves disputes in a most professional and expedient manner.5. Applications: A team of engineers about to provide guidance on the use and application of our product offerings, including that of our 3rd party partners....See More
Appliances, Electrical, and Electronics Manufacturing
Business Management & Leadership2003-2006