Founder | President@ CCSA
Greater Montreal Metropolitan Area
Gilles Plourde
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Tell me more about Gilles Plourde?
FlashIntel GPTGilles Plourde is a highly experienced professional with over 30 years of work experience in various roles. He has a strong background in integration, business analysis, management, telecommunications, and customer service. Based in Canada, Gilles has expertise in contact center customer transformation, electronic document, transaction, and record management systems, IT and contact center project management, and remote control and monitoring system management. He has held leadership positions in companies such as Canadian Technology Program Director, QPC, CCSA, and GE. With a focus on entrepreneurship and a focus on delivering high-quality service, Gilles is a valuable asset in the field of telecommunications.
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About
- Contact Center Customer Transformation- Electronic Document, Transaction and Record Management Systems- Contact Center Work Force Management, Recording and Reporting Solutions- Contact Center Applications & Integration (ACD, IVR, WFM, SA, BI...)- IT and Contact Center Project Management- Remote Control and Monitoring System Management- Risk Analysis, Business Continuity and Disaster Recovery Planning- Wide Area Network Design and Optimizarion- Entrepreneur
Work Experience
Founder | President
Gilles Plourde's Professional Milestones
- Founder | President (2007-10-01~): Creating an innovative startup that revolutionizes the industry with innovative products and services.
- Business Development Director (2015-05-01~2020-01-01): Expanding the company's market reach and elevating business opportunities through strategic planning and effective marketing initiatives.
Skill
Integration
Business Analysis
Management
Telecommunications
Customer Service
Start Ups
Business Development
Strategic Planning
Call Center
Sales
Professional Services
Management Consulting
Project Management
Consulting
Document Management
Business Intelligence
Call Centers
New Business Development
Real Estate
Entrepreneurship
Team Leadership
Contact Centers
Selling
Disaster Recovery
Enterprise Software
Crm
Cloud Computing
Sdlc
Saas
Certification
Colleagues
Other Named Gilles Plourde
Frequently asked questions
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Gilles Plourde works for CCSA
Gilles Plourde's role in CCSA is Founder | President
Gilles Plourde's colleagues are scot mccune,Michel Perron,ck blackwell
Gilles Plourde's latest job experience is Founder | President at CCSA
