Heather Lovier
Chief Client Experience Officer@ Rocket Mortgage
Detroit, Michigan, United States
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Heather Lovier is a highly experienced professional with over 20 years of work experience. She has a strong background in leadership, business development, marketing, customer service, and credit. Currently, she serves as the Chief Client Experience Officer of Client Experience Operations at Rocket Mortgage in Detroit, Michigan. Heather is responsible for ensuring the success of every client's experience and collaborating with various teams to enhance their interactions with clients. She has held executive positions at Rocket Mortgage and Quicken Loans, showcasing her expertise in general management and client experience.
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Emails and Phone Numbers

@rocketmortgage.com
@quickenloans.com
+1 313964****
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About

I am the Chief Client Experience Officer of Client Experience Operations at Rocket Mortgage. The team is focused on ensuring every Rocket Mortgage client has an amazing experience. The Client Experience Operations Team is comprised of multiple different teams who work together to enhance our interactions with our client, here are a few of the teams: Purchase, Refinance, Operational Excellence, Vendor, and The Source.

Work Experience

1050 Woodward Ave, Detroit, Michigan, 48226, US

Financial Services

7169
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Heather Lovier's Professional Milestones

  • Executive Vice President Of Client Experience Operations (2003-04-01~2023-03-01): Implementing strategic initiatives to streamline client experience operations, strengthening customer satisfaction and retention.
  • Chief Client Experience Officer (2021-11-01~): Implementing a comprehensive client training program to enhance customer loyalty and loyalty.
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