Hiren Kotak

In a nutshell, I am a resolute and versatile senior executive with a proven track record of delivering results for over 20 years through information-based strategy and structured execution in Technology and Business Operations. I have demonstrated leadership in end-to-end execution of global-scale digital transformation for Fortune 500 companies (BFSI, Health Care, Life Science, Retail, Media, Oil & Gas, Communication, Technology) in North America, Latin America, Europe, Asia, and Australia.As a passionate learner and thought leader, I routinely present at technology and business conferences. As a recognized problem solver who consistently drives efficiency and improvements, I have designed and developed large-scale solutions to deliver multi-million dollar business value.I'm a results-driven leader that has successfully led large business transformations and customer experience improvement initiatives. I am a catalyst for change with the ability to lead large cross-functional teams and integrate disparate concepts and resources.Leadership areas:• Business Development and BU/Practice Management• Management Consulting • BPO and Vendor Management• Operations Management • Technology Strategy, Advisory, and Delivery• Program Management / PMO• Value generation through Business Intelligence and Data Analytics• Cross-functional Team LeadershipAreas of Expertise: • Intelligent Automation (IPA/RPA, AI/ML) • Cognitive / NLP (Conversational AI / Virtual Assistants / Chatbots)• Process Excellence / Lean Six Sigma• End-to-end Customer Experience Journey Mapping and Human-centric Design• Outsourcing and Offshoring• Call Center Operations / Contact Center / Customer Service Operations• IT and Operations (Front and Back-Office) My values:• Authenticity and transparency• Simplicity, organization, and efficiency• Focus on value delivery• Set high standards, lead by example, and elevate others Languages: English, Spanish, Hindi, Gujarati