Ivan Cadena

Ivan Cadena

Ivan Cadena is a highly skilled professional with 7.6 years of experience in fiber optics, optical fiber, and customer service. He is fluent in Spanish and has expertise in Microsoft Office and PowerPoint. Ivan has a strong background in problem-solving and internet protocol. He has worked at Twisted Telco, LLC as a Technician and at Elon Salon as a Customer Service Specialist. Ivan is based in the United States and has a proven track record in the telecommunications industry. .Read More
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Current Workspace of Ivan Cadena

Twisted Telco, LLC

present

In the Spring of 2016, John Cohen the founder of CLEC Solutions, Inc., decided to set up another company that would only sell Cloud Solutions. This includes Cloud based PBX Telephone systems. The goal was to focus on these newer technologies and distance ourselves from the legacy communications industry. Based on his industry experience and extremely tenacious personality; Twisted Telco was born. The cloud phone systems today offer a more robust solution than simply selling phone equipment and phone service. Today’s cloud solutions provide businesses with tools needed to run their businesses more effectively. We are able to offer business customers full integration into their CRM. We are also able to provide any business with additional software modules that were not available with traditional phone systems. Each one of these modules added increases the monthly revenue per customer. We have truly transitioned from selling on price, to selling on solution. The transition happening today with business telephone systems is similar to what occurred in 2007 with the introduction of the iPhone. We are now easily able to offer valued added applications or applications such as analytics and call recording that increase monthly revenue. The customer applications make the customer stickier and less likely to churn out for price

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Professional Background of Ivan Cadena

- Provided exceptional customer service, resulting in increased customer satisfaction and satisfied retention rates.

- Delivered seamless technical support to various teams, resolving issues efficiently and delivering exceptional results.

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