Joseph Tierney-Kanning
senior support service owner at oracle health@ Oracle
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Joseph Tierney-Kanning carries 19.1 years of experience and is skilled in undefined. Occupies the position of senior support service owner at oracle health at Oracle, reach out via LinkedIn at https://www.linkedin.com/in/joseph-tierney-kanning-128a72b1. The company currently has 204844 employees, a key player in the IT Services and IT Consulting sector.
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Emails and Phone Numbers

+1 219310****
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About

● IT Support​ - Setup of new computers by installing OS, security programs, and setting up the functionality ofthe user interface for each employee derived from their daily tasks and procedures. Creating profiles forusers and administration staff. Managed the mapping of accessory devices to employee computer on thecompany network for administrative employees.○ Setup printers and scanners on company network and mapped the printers to employeecomputers. Performed troubleshooting issues connection problems between the client and theprinter.○ Troubleshot irregularities on user computers to detect corrupt profiles and files on the employeecomputers to isolate the corrupt profile. Used administrator privileges to isolate the corrupt profile,create a new profile, and deleted corrupt profile to mitigate any damage to company assets.○ Planned and coordinated the installation of cyber security applications on employee computers. Icommunicated with corporate security officers to obtain current security software and coordinatedwith team managers for the installation of security software using a batch style implementationschedule.○ Inventory - Create current inventory of company computers while utilizing an online application tocreate a tagging system for each employee computer and associate them to individual employees.○ Training documentation - Created training documents to educate fellow support team members andtrain new employees on the procedures for routine IT projects. Performed testing of the trainingdocument and obtained feedback from employees to improve the documents.

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Work Experience

2300 Oracle Way, Austin, Texas, 78741, US

IT Services and IT Consulting

204844
Phone
+1 8006330738

Education

The University of Kansas
The University of Kansas