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Julian Boulter is a highly experienced professional with 46.3 years of work experience. He has a diverse skill set that includes program management, strategy, business analysis, and leadership. Julian has held various leadership positions in renowned companies such as ACI Worldwide, Ernst & Young, and Barclays Bank. He has successfully managed maintenance revenue streams, improved customer experience, and achieved high-quality employee engagement. Julian's expertise and leadership have contributed to the success of ACI Worldwide, which has a global presence and a strong track record in the banking and financial services industry.
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Global Leader of ACI Worldwide's Post Implementation Experience business, based in Naples, Florida, accountable for the company's maintenance revenue derived from the global delivery of post-implementation Professional Services, Learning Services, mature product management and 24x7x365 product support. Achievements in this role include recruiting a high performing diverse global leadership team with whom I have worked to build a services organization with margin and other KPIs at the top of industry benchmarks, a maintenance revenue stream with year over year improvements in both Customer experience and margin, divestiture of non-performing mature products resulting in a high margin revenue stream and a global organization with the highest employee engagement score in the company. Prior to ACI I was a management consultant with Ernst & Young; as CIO was a key member of the launch through to profitability of MBNA Europe Bank in Spain; a Services practice lead for Unisys in Russia, the UK and Asia; and also worked for Barclays Bank in the UK, Africa, Korea and the Bahamas....See More
IT Services and IT Consulting