Global Head Of Quality Assurance@ Goldman Sachs
Salt Lake City Metropolitan Area
Leslie Birkley
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Salt Lake Community College
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FlashIntel GPTLeslie Birkley is an experienced operations leader in Financial Services with almost 30 years of work experience. She has a diverse skill set including call centers, leadership, management, and performance management. Leslie has held various leadership positions at Goldman Sachs, including Global Head of Quality Assurance and Vice President. She also has experience working at SoFi as Director of Quality Assurance and Risk Operations. Leslie's strengths lie in customer experience, risk operations, contact centers, BPOs, quality assurance, compliance, retail banking, software implementation, documentation, data analytics, and budgetary responsibilities. She is currently based in Salt Lake City, Utah.
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About
Experienced operations leader in Financial Services. Strengths include Customer Experience, Risk Operations, Contact Centers, BPOs, Quality Assurance, Compliance, Retail Banking, Software Implementation, Documentation, Data Analytics and budgetary responsibilities.
Work Experience
Global Head Of Quality Assurance
Global Head Of Quality Assurance
Vice President
Financial Services
Leslie Birkley's Professional Milestones
- Supervisor Of Customer Service (1994-01-01~1997-01-01): Implemented strategic policies and procedures, enhancing team collaboration and fostering a high level of customer satisfaction.
- Director Of Quality Assurance And Risk Operations (2016-10-01~2021-10-01): Implemented robust quality control processes, minimizing risks and improving quality control processes.
Education
Business Management
Skill
Call Centers
Leadership
Management
Performance Management
Process Improvement
Call Center
Customer Satisfaction
Project Management
Customer Experience
Cross Functional Team Leadership
Customer Service
Banking
Customer Retention
Credit Cards
Contact Centers
Financial Services
Human Resources
Coaching
Change Management
Software Documentation
Team Leadership
Crm
Recruiting
Business Analysis
Vendor Management
Team Building
Risk Management
Strategic Planning
Relationship Management
Certification
Colleagues
Andrea Szekely
senior business analyst product owner implementation lead solution architect
Shiri Eshed Jerner, MBA
Chief Product Owner at SEI
Francis E
Owner
Henry Beauchamp
Owner
Stefan de Graaff
Associate | Product Owner
Other Named Leslie Birkley
Frequently asked questions
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Leslie Birkley works for Goldman Sachs
Leslie Birkley's role in Goldman Sachs is Global Head Of Quality Assurance
Leslie Birkley works in the industry of Financial Services
Leslie Birkley's colleagues are Andrea Szekely,Shiri Eshed Jerner, MBA,Francis E
Leslie Birkley's latest job experience is Global Head Of Quality Assurance at Goldman Sachs
Leslie Birkley's latest education in Salt Lake Community College
