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Marcin Kapralski

Marcin Kapralski

Marcin Kapralski is a highly experienced professional with 21.6 years of work experience. He has a diverse skill set that includes call center, start-ups, business development, management, operations management, customer service, training, team leadership, strategic planning, team management, leadership, project management, and business strategy. Based in Wroclaw, Poland, Marcin is the Founder and CEO of CCIG Group, a company focused on outsourcing and offshoring consulting. With a strong background in general management and a focus on business consulting, Marcin has made significant contributions to the company's success. .Read More

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About Marcin Kapralski

Founder CCIG & CEO w CCIG Group .Read More

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CCIG2002-03-01 - Present
CCIG Group has been offering outsourced contact center services since 2002 and professionally supporting its business partners in the B2C and B2B sectors. Our knowledge, competence and experience are confirmed by 60 clients from 17 industries whom we support in all European languages. We are market experts in customer service activities and effective sales. That's because we base our business on 3 intertwining areas of the call center - creative people, flexible processes and state-of-the art technologies. As a result, we handle more than 100,000 calls every day. We use all channels to reach, acquire and retain customers: | phone | text message | e-mail | live chat | traditional mail | social media | chatbots | voicebots At CCIG, we connect the worlds of our Contractors and their Customers in ways that exceed their expectations. Every day we go beyond the beaten path, we take inspiration from the fact that everyone is unique. We want to improve tomorrow today remembering that it is always worth to talk. CCIG Group ul. Rzeźnicza 32/33 50-130 Wrocław POLAND tel. +48 71 7227200 @: [email protected] .Read More

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