Mark Colleran CMgr MCMI

Mark Colleran CMgr MCMI

Mark Colleran CMgr MCMI is an experienced Operations Manager with 19.9 years of work experience in the facilities services industry. He is skilled in negotiation, budgeting, operations management, customer service, and procurement. Mark has worked at Incentive FM in London, where he held various positions such as Head of Guest Services and Facilities Manager. He also has experience as a Front of House Manager at HCA. Mark is based in Hemel Hempstead, United Kingdom. .Read More
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Current Workspace of Mark Colleran CMgr MCMI

Incentive FM

present

Incentive FM Group is a dynamic independently owned facilities management company that regularly helps clients save at least 20% from their facilities and maintenance costs, whilst working closely with them to achieve considerable service improvements. Its unique 'Risk & Reward'​ proposition, which is based on cost savings matched against compliance and service delivery goals being achieved, guarantees customers an open and mutually incentivised relationship. The company has a number of clients in the retail, finance, prestige head office and manufacturing sectors. Working closely with each customer Incentive FM provides a bespoke solution that brings financial value, statutory compliance and business efficiency. It prides itself in its strong relationships with customers who include: Colgate-Palmolive, Hammerson, Bluewater, Cushman & Wakefield, The Nottingham Building Society, Pall Europe Ltd, CBRE, King Sturge, Emap and Covent Garden.

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Professional Background of Mark Colleran CMgr MCMI

- Streamlined operations processes to improve efficiency and reduce costs, resulting in increased revenue and cost savings.

- Enhancing guest satisfaction and retention through efficient coordination of guest services.

- Overseeing successful operations to improve guest satisfaction and achieve exceptional service standards.

- Curating guest satisfaction by delivering exceptional customer service and fostering a seamless front of house environment.

- Implementing efficient systems and procedures to optimize operations and enhance guest satisfaction.

- Enhancing dining experiences by implementing strategic initiatives and fostering collaboration with guest organizations.

- Streamlined operations and implemented efficient processes, resulting in increased productivity and reduced downtime.

- Delivered exceptional guest experiences and streamlined operations, resulting in increased guest satisfaction and repeat business.

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Education Experience of Mark Colleran CMgr MCMI

University of West London

University of West London

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