Michael Tanner

Philippines
View Michael Tanner's Email
View Michael Tanner's Email & Phone

About

An accomplished professional with international experience in call center/BPO operations, customer care and client relationship management. Highly skilled in large scale program launch, operations and process improvement. Extensive experience in increasing productivity and client/customer satisfaction. Innovative in client-partner relationship management with focus on improving results by tightening operational controls and implementing strategic business plans in international/ offshore customer management environments. American Citizen living in the Philippines since 2005.Specialties: Managing/growing provincial locations, partnering with Local Government Units, Building strong community ties within the organization

Michael Tanner In Short

Michael Tanner is an accomplished professional with 23.4 years of experience in call center operations, CRM, performance management, workforce management, and process improvement. Based in the Philippines, he has a strong background in international and offshore customer relationship management. Michael is known for his expertise in large-scale program launch, operations, and process improvement. He is highly skilled in increasing productivity and client satisfaction, and has a focus on improving results through tightening operational controls and implementing strategic business plans. Michael is an American Citizen living in the Philippines since 2005.

Michael Tanner's Professional Milestones

  • Client Services Manager (2001-01-01~2004-01-01): Implementing robust training programs to enhance client retention and foster a culture of excellence.
  • Senior Operations Manager (2000-09-01~2001-12-01): Streamlined and optimized operational processes, resulting in increased efficiency and cost savings.
  • Senior Operations Manager (2005-02-01~2007-12-01): Implementing efficient processes and strategies to optimize productivity and improve overall performance.
  • Director Of Operations (2007-12-01~2008-10-01): Streamlined operational processes to increase efficiency and improve overall performance.
  • Vice President (2012-08-01~): Driving strategic initiatives, resulting in increased profitability and market leadership within the organization.
  • Senior Site Director (2008-12-01~2012-08-01): Successfully completing a multi-million dollar construction project on time and within budget.
  • Client Services Manager (2004-03-01~2004-07-01): Driving client success through exceptional service and personalized support.
  • vice president at eperformax: Driving strategic initiatives and securing new business opportunities to increase market share and revenue.

Michael Tanner's Emails and Phone Numbers

Research Contact
Research Contact

Work Experience

Outsourcing and Offshoring Consulting

3317
Discover more
Sutherland

Pittsford,New York,United States

See More
TeleTech Philippines

Englewood,Colorado,United States

See More
Convergys

Cincinnati,Ohio,United States

See More

Education

Contact sales to request a demo for Education Experience module.
Upgrade
Contact sales to request a demo for Education Experience module.
Upgrade

Skill

Call Centers

Crm

Performance Management

Workforce Management

Process Improvement

Bpo

Outsourcing

Management

Contact Centers

Leadership

Training

Customer Experience

Call Center

Customer Service

Team Management

Customer Satisfaction

Vendor Management

Recruiting

Customer Retention

Team Leadership

Call Center Development

Operations Management

Strategic Planning

Human Resources

Offshoring

Service Delivery

Employee Engagement

Coaching

Business Process Improvement

Copc

Soft Skills

Process Management

Account Management

Transition Management

Sla

Inbound Marketing

Certification

Contact sales to request a demo for Skill module.
Upgrade
Contact sales to request a demo for Skill module.
Upgrade

Frequently asked questions

What is Michael Tanner's email address?

We found 1 Michael Tanner's email addresses

Which social media profiles does Michael Tanner have?

Michael Tanner's social media include: Linkedin, Facebook, 

What company does Michael Tanner work for?

Michael Tanner works for ePerformax Contact Centers & BPO

What is Michael Tanner's role in ePerformax Contact Centers & BPO?

Michael Tanner's role in ePerformax Contact Centers & BPO is vice president at eperformax

Which industry does Michael Tanner work in?
Michael Tanner works in the industry of Outsourcing and Offshoring Consulting
Who are Michael Tanner's colleagues?
Michael Tanner's colleagues are Teresa Hartsaw,Henry Leszczynski,Mikee Lorenzo Geluz
What is Michael Tanner's latest job experience?

Michael Tanner's latest job experience is vice president at eperformax at ePerformax Contact Centers & BPO

Real-Time AI Research
0search queries left
FlashIntel GPT
Hello! I'm FlashIntel GPT, your personal AI search assistant. Feel free to ask me anything about Michael Tanner, and I'll do my best to assist you.
You
Can you tell me about Michael Tanner?
FlashIntel GPT
Michael Tanner is an accomplished professional with 23.4 years of experience in call center operations, CRM, performance management, workforce management, and process improvement. Based in the Philippines, he has a strong background in international and offshore customer relationship management. Michael is known for his expertise in large-scale program launch, operations, and process improvement. He is highly skilled in increasing productivity and client satisfaction, and has a focus on improving results through tightening operational controls and implementing strategic business plans. Michael is an American Citizen living in the Philippines since 2005.
Find People Anywhere on the Web
FlashInfo - Business Insights
Unlock Unlimited Leads !
Get unlimited access to people,companies,emails,phones and more!
"
"It allows me to track my emails in real time, I can know if someone has opened my email and then when I call them, it gives me something to start from which gives me, as a sales person, the right push to secure a deal."
Anthony R.Mid-Market(51-1000 emp.)
"
"The best part of using Flashinfo has to be the Google extention that pops up the moment we're on a supporting website like LinkedIn. It pops up with the contact details of the client being prospected and shows more than one email and contact number"
Tony C.Mid-Market(51-1000 emp.)
Ready to try it out?
Get started for free, then add your whole team. You can always talk to sales if you’re interested in advanced plans.