Nishant Kumar
Manager Of Technology Services@ FICO
Calcutta, West Bengal, India
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Nishant Kumar is an ITIL and PRINCE2 certified Practitioner in Project Management with 10 years of experience in IT Service Management, Service Excellence, and Application Change Management. He has worked across various industries including Insurance, Telecom, Business Consulting, Pharma/Life-science, and Retail. Nishant has expertise in IT Service Management, Change Management, Agile and Scrum methodologies, and SDLC. He has worked in roles such as Manager - Technology Services at FICO, Lead - Service Delivery at Cognizant, and Cloud Ops Sr Analyst at Accenture. Nishant is skilled in Service Level Management, IT Operations Management, and Client Relationship.
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ITIL and PRINCE2 certified Practitioner in Project Management, Certified in ISO/IEC 20000 based on ITSM and ISO/IEC 27001 Information Security Associate, with 10+ years of experience in IT Service Management, Service Excellence, Infra and application Change Management, Agile and Scrum, SDLC, Process Transition, Team management across various organisations in the IT industry. Industry experience : Insurance, Telecom, Business Consulting, Pharma / Life-science and Retail. Tools- BMC Remedy, ServiceNow, JIRA, CA ServiceDesk, Confluence, Symphony SummitAI etc. Specialities: IT Service Management ((ITILv3, ITIL4), Change Management, Understanding of Agile, SDLC methods like XP, Waterfall, Scrum etc. Service Level Management, IT Operations Management, Process & Project management, Client Relationship, Stakeholder Management and Service Delivery and Transition.

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Work Experience

5 W Mendenhall St, Bozeman, Montana, 59715, US

Software Development

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Nishant Kumar's Professional Milestones

  • cloud ops sr analyst change manager (2016-06-01~2019-01-01): Optimized cloud operations to enhance efficiency and performance, driving efficient IT deployments and decision-making.
  • IT Analyst (2013-09-01~2014-10-01): Successfully implemented data analysis software systems, optimizing business processes and driving operational efficiency.
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Nalanda Open University, Patna
Nalanda Open University, Patna


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