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Oleg Koss is a highly experienced professional with 24.2 years of work experience in marketing management, competitive analysis, telecommunications, strategy, and product management. Based in Ukraine, he is the founder of the leading customer experience agency, which specializes in Vodafone, OLX, Lifecell, Uniqa, Prom.ua, EVA, PUMB, Comfy, and Prozorro. Oleg helps companies improve their competitiveness, build a holistic customer experience management system, increase customer retention, launch human-centric products and services, and build a customer-centric culture. He has worked in various roles, including Founder, Head of Customer Experience Department, Director of Product Management Department, and Strategic Marketing Consultant.
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About

I am a founder of the leading customer experience agency. Some of our clients are Vodafone, OLX, Lifecell, Uniqa, Prom.ua, EVA, PUMB, Comfy, Prozorro. We help companies to master human-centric methodologies: - Design Thinking, - Service Design, - Net Promoter System. With our help companies improve their competitiveness: - build a holistic customer experience management system, - increase customer retention, - launch human-centric products and services, - build a customer-centric culture. Our agency is a team of experienced practitioners. We implemented best practices in large enterprises before becoming consultants.

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Work Experience

Oleg Koss's Professional Milestones

  • Co-Founder: Creating a successful startup that meets market needs and pushes the boundaries of innovation.
  • Founder (2016-05-01~): Successfully launched a successful company, surpassing expectations and driving growth.
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Education