Patrick O'Brien
Product Owner 2@ Humana
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Patrick O'Brien is a Maryland native with 8.4 years of work experience. He has a Bachelor's of Arts in Political Science/Communication from Asbury University. Patrick is passionate about identifying trends and causalities within data sets and using it to make better decisions. He has a strong background in customer service and has successfully implemented new procedures to improve his team and company. Patrick is also knowledgeable in Excel, SQL, data visualization, public speaking, and R. In his free time, he enjoys reading biographies and sci-fi and writing books.
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Emails and Phone Numbers

@iss-ky.com
@humana.com
+1 859881****
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About

Hello, my name is Patrick O'Brien! I have a Bachelor's of Arts in Political Science/Communication from Asbury University. I am originally a Maryland native, but I am have lived in Kentucky for most of my life. I have a passion for identifying trends and causalities within data sets, and then using that information to make better decisions or create new procedures. My university experience taught me that information on its own is not always enough, you have to be able to make sense of it. Beyond that, you also need to be able to communicate it effectively to make real impact. After college, I spent a brief amount of time in a customer service role at Integrated Security Solutions before being promoted to an Analyst position. I was able to use data to identify areas where my team and I excelled, and also areas that we could improve on. My favorite project was when I was able to use my skill set to design and implement new procedures that helped my team, as well as the company. As for my future, I hope to continue to grow as an analyst and solve bigger and bigger problems. I think that the best work is the work that helps others, therefore I hope to help in larger ways as my career continues. In my free time, you can usually find me reading biographies or sci-fi. I would love to write a book one day. I am knowledgeable in Excel, SQL, data visualization, public speaking, and R.

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Work Experience

500 W Main St, Louisville, Kentucky, US

Wellness and Fitness Services

42436
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Patrick O'Brien's Professional Milestones

  • Customer Service Representative (2018-10-01~2019-06-01): Delivered exceptional customer service, exceeding satisfaction targets and building strong relationships.
  • Front Desk Associate (2017-01-01~2018-05-01): Providing exceptional customer service to enhance overall guest satisfaction and enhance property satisfaction.
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Education

Asbury University
Asbury University

Political Science & Communication

2014-2018