Seth Todd

Tomball, Texas, United States
GCC

Flatiron School

2020-2021
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About

Chief Digital Officer & Director Interconnected Retail at Global Custom Commerce (A Home Depot Company)

Seth Todd In Short

Seth Todd is a highly experienced professional with 26.4 years of work experience. He has a diverse skill set that includes CRM, leadership, customer experience, and business process improvement. Currently, he serves as the Chief Digital Officer & Director Interconnected Retail at Global Custom Commerce. Seth has held various leadership positions at GCC, including Vice President Interconnected Retail and Vice President Customer Service. He has a strong background in call centers, workforce management, and strategic planning. Seth is based in Tomball, Texas.

Seth Todd's Professional Milestones

  • Vice President Customer Service (2014-08-01~2015-11-01): Implementing strategic customer service initiatives to enhance customer satisfaction and loyalty.
  • Center Business Manager (2001-01-01~2002-01-01): Achieved record-breaking sales volume, expanding market share and establishing a strong market presence.
  • Sales Business Manager (1999-01-01~2001-01-01): Overseeing successful sales operations, maximizing revenue growth and establishing a strong market presence.
  • Regional Director Business Management (2003-01-01~2012-03-01): Driving strategic initiatives that optimize revenue and maximize brand visibility across multiple regions.
  • National Quality Assurance Manager (2002-01-01~2003-01-01): Implementing robust quality control processes, resulting in improved product reliability and customer satisfaction.
  • Vice President Customer Service (2014-08-01~2015-11-01): Transformed customer service strategies to enhance customer satisfaction, resulting in increased customer satisfaction.
  • Director Of Strategy (2012-03-01~2014-08-01): Developing and implementing comprehensive strategies to drive business growth and maximize organizational profitability.
  • vice president interconnected retail (2015-11-01~2018-02-01): Executing strategic initiatives to revolutionize interconnected retail operations, driving increased efficiency and a positive impact.
  • Sales Business Manager (1999-01-01~2001-01-01): Driving revenue growth by cultivating strong relationships with stakeholders and implementing effective sales strategies.
  • National Quality Assurance Manager (2002-01-01~2003-01-01): Streamlined quality control processes to ensure product excellence and customer satisfaction.
  • Chief Digital Officer | Senior Director (2015-11-01~2018-02-01): Driving digital transformation through strategic initiatives, cutting-edge technologies, and strategic leadership.
  • Vice President Customer Service (2014-08-01~2015-11-01): Delivered exceptional customer service, achieving exceptional customer expectations and driving business success.
  • Corporal (1997-06-01~2003-06-01): Executing all project deadlines and meeting deadlines, ensuring efficient and effective resolution of regulatory issues.

Seth Todd's Emails and Phone Numbers

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Work Experience

GCC

Houston,Texas,United States

Software Development

807
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The Home Depot

Atlanta,Georgia,United States

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NCO Customer Management, Inc.

Horsham,Pennsylvania,United States

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CenturyLink

Monroe,Louisiana,United States

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Verizon Business

United States

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U.S. Marine Corps Reserve

New Orleans,Louisiana,United States

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Education

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Skill

Crm

Leadership

Customer Experience

Business Process Improvement

Management

Call Centers

Workforce Management

Strategy

Process Improvement

Customer Satisfaction

Contact Centers

Bpo

Operations Management

Performance Management

Vendor Management

Business Analysis

Strategic Planning

Sales

Outsourcing

Analytics

Customer Retention

Forecasting

P&l Management

Quality Assurance

Call Center

Cross Functional Team Leadership

Business Strategy

Call Center Development

Avaya

Inbound Marketing

Iex

Business Operations Management

Iex Total View

Telemarketing

Copc

Ewfm

Project Planning

Contact Center

Financial Reporting

Social Media Integration

Social Crm

Interconnected Retail

Agile Application Development

User Experience Design

User Interface Design

Software Development

Scrum

Agile Methodologies

Data Architecture

Disruptive Technologies

Certification (1)

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Frequently asked questions

What is Seth Todd's email address?

We found 3 Seth Todd's email addresses

What is Seth Todd's phone numbers?

We found 2 Seth Todd's phone numbers

Which social media profiles does Seth Todd have?

Seth Todd's social media include: Linkedin, Facebook, Twitter, 

What company does Seth Todd work for?

Seth Todd works for GCC

What is Seth Todd's role in GCC?

Seth Todd's role in GCC is Chief Digital Officer | Senior Director

Which industry does Seth Todd work in?
Seth Todd works in the industry of Software Development
Who are Seth Todd's colleagues?
Seth Todd's colleagues are Zahid Rahman,Omair Tariq,Amber Hall
What is Seth Todd's latest job experience?

Seth Todd's latest job experience is Chief Digital Officer | Senior Director at GCC

What is Seth Todd's latest education?

Seth Todd's latest education in Flatiron School

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Seth Todd is a highly experienced professional with 26.4 years of work experience. He has a diverse skill set that includes CRM, leadership, customer experience, and business process improvement. Currently, he serves as the Chief Digital Officer & Director Interconnected Retail at Global Custom Commerce. Seth has held various leadership positions at GCC, including Vice President Interconnected Retail and Vice President Customer Service. He has a strong background in call centers, workforce management, and strategic planning. Seth is based in Tomball, Texas.
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