Shane Ireland
Greater Brisbane Area
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Shane Ireland holds 30 years of experience and is skilled in undefined at ., living in Greater Brisbane Area, find [him/her/them] on LinkedIn: Earlier roles at [object Object], contributing to the undefined market.
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Shane Ireland MOBILE: 0402 240 908 EMAIL: [email protected] PROFILE A hardworking and loyal Operations/Casino Gaming professional with over 20 years’ experience as a Floor and Pit Manager in the Hospitality industry. Capable of delivering superior customer service, implementing organisational strategies and supervising teams. Dedicated, efficient and highly reliable with a comprehensive knowledge of managing resources in a high energy and fast paced environment. Flexible and organised with a solid work ethic and a reputation for problem solving, working well in a team environment and a good eye for detail. KEY AREAS OF EXPERTISE * Excellent communication skills and experienced and successful listener and negotiator * Practiced at building excellent rapport with customers and establishing valuable relationships that ensure the continued success of the business. * Successful implementation of regulations and procedures and building a culture with a focus on work health and safety * Highly efficient at rostering up to 100 staff with 15-minute rotations * Solid problem solving and decision-making skills with a track record of resolving complaints and disputes in adverse and stressful situations * Excellent analytical skills and sound judgement in solving technical and operational problems. * Practiced at providing training and development of team members – individually, on-the-job and in formal group training situations. * Excellent time management skills including planning and prioritising to deliver profitability and service objectives. * Strong work ethic and a reliable performer with a track record of lengthy tenure of service that demonstrates loyalty and a willingness to continuously improve performance. CAREER SUMMARY TREASURY CASINO & HOTEL APRIL 1997 – NOV 2018 Gaming Operations Supervisor (2001 – 2018)

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