Stephanie BARBOTIN

Versailles, Île-de-France, France
ENGIE Home Services

emlyon business school

2015-2017
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About

Plus de 20 années d’expérience en Relation Clients dont 13 ans dans le management d’équipes opérationnelles. 4 ans de pilotage de la qualité sur les centres de Relation Clients internes et externalisés avec la gestion d’une norme française puis européenne. Mes différents métiers,m'ont donné l'opportunité d'acquérir une forte expertise en management et conduites de projets,et animer l'ensemble avec les exigences d'une certification NF Service, avec toujours le même objectif, celui de satisfaire nos clients. Convaincue que la qualité du service client est un élément majeur de différenciation pour toute Relation Clients. Mes compétences : - le management d’équipes opérationnelles et transverses - la Relation Clients ( kpi NPS, qualité de service, ...) - la gestion de projets digitaux - le pilotage de centre de relation client ( suivi de la production et des indicateurs qualité) - audit de certification NF service - leadership,sens client, relationnel, goût du challenge, force de proposition, - anglais professionnel opérationnel, espagnol En parallèle, j’ai suivi le parcours « Programme Général Management » de l’EM Lyon ( équivalence Master II" management des unités opérationnelles"),avec comme thème de mémoire de fin d'études " l'engagement des salariés". Diplôme que j'ai obtenu en mars 2017 .

Stephanie BARBOTIN In Short

Stephanie Barbotin is a highly experienced professional with over 20 years of experience in Relation Clients. She has worked in operational equipment management and piloting for internal and external centers, specializing in a French and European standard. Stephanie has a strong background in project management and has successfully achieved certifications in NF Service. She is skilled in project management, CRM, mobile devices, and GSM. Stephanie is based in Paris, France and has a diploma in Operational Management. She has held various leadership positions, including Senior Client Manager and Senior Client Manager.

Stephanie BARBOTIN's Professional Milestones

  • Responsable Qualitã Certification (2011-06-01~2013-04-01): Successfully obtained and certified multiple quality assurance certifications, ensuring quality standards and compliance.
  • Quality Relationship Manager (2018-07-01~): Developed and executed continuous improvement programs to enhance product quality and customer satisfaction.
  • Responsable COOrdination Service Clients (2015-11-01~): Building strong client relationships by implementing strategic collaborations and maximizing client satisfaction.
  • Responsable D'ã Quipe (2000-01-01~2011-06-01): Managing and resolving complex issues to increase satisfaction and resolve customer issues efficiently and effectively.
  • Responsable De La Qualitã De Service Des Centres Externalisã S (2013-04-01~2015-05-01): Implementing a comprehensive quality management system to improve customer satisfaction and increase profitability.
  • Customer Service Manager (2015-11-01~2018-06-01): Implemented employee compensation strategies, resulting in increased employee satisfaction and retention.

Stephanie BARBOTIN's Emails and Phone Numbers

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Work Experience

IT Services and IT Consulting

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Education

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Skill

Gestion De Projet

Management

Crm

Appareils Mobiles

Gsm

Call Centers

Team Management

Telecommunications

Change Management

Centres D'appel

Mobile Devices

Product Management

Communications Mobiles

Mobile Communications

Project Management

Umts

Ip

3g

Voip

Telco

Service Client

Responsable Produit

Contact Centers

Gestion De La Relation Client

Voix Sur Ip

Protocole Internet

Centre Dappel

Customer Service

Certification

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Frequently asked questions

What is Stephanie BARBOTIN's email address?

We found 2 Stephanie BARBOTIN's email addresses

What is Stephanie BARBOTIN's phone numbers?

We found 1 Stephanie BARBOTIN's phone numbers

Which social media profiles does Stephanie BARBOTIN have?

Stephanie BARBOTIN's social media include: Linkedin, 

What company does Stephanie BARBOTIN work for?

Stephanie BARBOTIN works for ENGIE Home Services

What is Stephanie BARBOTIN's role in ENGIE Home Services?

Stephanie BARBOTIN's role in ENGIE Home Services is directrice relation client commerce b to c régionale

Which industry does Stephanie BARBOTIN work in?
Stephanie BARBOTIN works in the industry of IT Services and IT Consulting
Who are Stephanie BARBOTIN's colleagues?
Stephanie BARBOTIN's colleagues are Benoit PONS,Abdelhakim MBITEL,Benoit PONS
What is Stephanie BARBOTIN's latest job experience?

Stephanie BARBOTIN's latest job experience is directrice relation client commerce b to c régionale at ENGIE Home Services

What is Stephanie BARBOTIN's latest education?

Stephanie BARBOTIN's latest education in emlyon business school

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Stephanie Barbotin is a highly experienced professional with over 20 years of experience in Relation Clients. She has worked in operational equipment management and piloting for internal and external centers, specializing in a French and European standard. Stephanie has a strong background in project management and has successfully achieved certifications in NF Service. She is skilled in project management, CRM, mobile devices, and GSM. Stephanie is based in Paris, France and has a diploma in Operational Management. She has held various leadership positions, including Senior Client Manager and Senior Client Manager.
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