A dedicated and passionate customer champion with a demonstrable record of achievement in reducing operational costs, improving both customer and employee experience and embedding of key programmes. Key achievements include: • Engaging the organisation in managing customer relationships, revenue, and profit. • Creating a persistent focus on the customer in the actions the company takes. • Driving the organisation to work together for optimum customer experience delivery. • Supporting & motivating leaders in their role as cultural leaders in the transformation journey. A demonstrated history of working in the information technology and services industry. Skilled in Business Process, Service Delivery, Risk Management, Business Development, Learning and Development, customer and employee engagement.
Sue Flower is a dedicated and passionate customer champion with 35.9 years of experience. Based in the United Kingdom, she has a proven track record of reducing operational costs, improving customer experience, and implementing key programs. Sue has a strong focus on driving the organization to achieve optimum customer experience delivery. She is skilled in business process, service delivery, risk management, and business development. Sue has held various positions in the information technology and services industry, including Director of Customer Success at RightIndem and Client & Service Delivery Manager at 360Globalnet.
IT Services and IT Consulting
360Globalnet introduces a new era of insurance claims management by digitising the entire claims lifecycle from FNOL to settlement with our no-code online digital claims core system technology. Policyholders are provided with a frictionless customer experience in-line with the rest of their contemporary consumer lives, and supply chain orchestration and automation slash the operational cost of claims management. Our multi-award-winning no-code digital claims platform empowers clients to configure seamless end to end processes without the delays and cost of typical IT development and testing – controlling every aspect of the customer and claim journey. The modular infrastructure means that our technology can also digitally wrap around existing legacy systems, reinvigorating and extending their operational life. If you’d like to discover more, get in touch today. 4 million claims settled. 2 of the 5 largest insurers in the world. A quarter of a million driven miles saved.
Innovation Group delivers transformation expertise to the world’s leading insurers, brokers, fleet managers and automotive manufacturers, helping them to open new growth frontiers with revolutionary solutions. We help the global insurance market to handle millions of claims each year in the most cost effective and efficient ways possible, representing savings of tens of millions of pounds.
With a 300-year heritage, RSA is a multinational personal and commercial insurer operating across Europe. We have significant businesses in the UK and Ireland where the RSA brand is joined by retail brands MORE THAN and 123.ie while RSA Luxembourg serves brokers and customers in Belgium, France, Spain and the Netherlands. RSA employs over 4,500 people and, in 2021, became a wholly-owned subsidiary of Canadian insurer Intact Financial Corporation (TSX: IFC). Intact is the largest general insurer in Canada, and a leading provider of global specialty insurance.
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Sue Flower works for RightIndem
Sue Flower's role in RightIndem is director of customer success at rightindem
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