Teresa Hartsaw

Nashville Metropolitan Area
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About

- President & CEO of ePerformax Contact Centers & BPO with multiple locations in the Philippines. Supports Fortune 1000 and high-growth clients from the U.S., Australia, Europe, and Asia with omni-channel support for English-speaking customers around the globe.- President & CEO of Performance Consulting Group (PCG), headquartered in Nashville, TN. Supports the clients of ePerformax and provides U.S. call center, customer experience, and training expertise and consulting to ePerformax and its clients.CONTACT CENTER INDUSTRY: OVER THIRTY YEARS OF LEARNING AND EVOLVING The evolution of the contact center industry and the rise of AI, automation, and the use of robots is changing the required talent and skills required for everyone in our industry. While there is a need for talent with stronger technical skills, there is an even greater need for stronger non-technical skills such as critical thinking, creativity, adaptability, social intelligence, and significantly stronger verbal and written communication skills. Over the last 30 plus years, I have consciously built a learning organization, which has enabled our team to evolve to meet the changing needs of our clients and their customers. We are using AI and automation to enhance everything we do, including the recruitment, assessment, training, and development of our talent. We then marry our talent with our clients’ service and technology solutions to deliver best-in-class service for their customers.IT IS AN INTERESTING TIME FOR THE CONTACT CENTER AND BPO INDUSTRY The challenge will be to recognize, while there is increased value in the efficiency and quality of automated solutions, there is also increasing value in human interaction, and we can’t leave the people behind. Our culture of learning and development embraces all aspects of innovation to advance our engagement of technology and people. That’s what makes this time most [email protected] | 1-888-384-7004 | www.eperformax.com

Teresa Hartsaw In Short

Teresa Hartsaw is the President & CEO of ePerformax Contact Centers & BPO with 35.8 years of experience. She supports Fortune 1000 and high-growth clients worldwide, providing omni-channel support for English-speaking customers worldwide. Teresa is also the President & CEO of Performance Consulting Group (PCG), a headquartered in Nashville, TN. She is passionate about the evolution of the contact center industry and the use of robots. Teresa's expertise lies in AI and automation, and she has a strong focus on enhancing the recruitment, assessment, training, and development of her clients.

Teresa Hartsaw's Professional Milestones

  • Chief Executive Officer - Global Communications And Management Academy (2002-01-01~): Implementing innovative strategies to enhance brand awareness and drive business growth in the global communications department.
  • President And Chief Executive Officer (2002-05-01~): Driving strategic initiatives to expand market reach and drive company success.
  • president & ceo at eperformax contact centers & bpo (1988-01-01~): Expanding and diversifying the company's reach through strategic partnerships and market expansion.
  • President | Chief Executive Officer (1988-01-01~): Driving strategic initiatives to optimize company operations and achieve long-term financial goals.

Teresa Hartsaw's Emails and Phone Numbers

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Work Experience

Outsourcing and Offshoring Consulting

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Education

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Skill

Call Centers

Bpo

Outsourcing

Contact Centers

Management

Leadership

Customer Experience

Call Center

Performance Management

Crm

Service Delivery

Training

Call Center Development

Operations Management

Process Improvement

Customer Satisfaction

Talent Management

Inbound Marketing

Business Process Outsourcing

Certification

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Frequently asked questions

What is Teresa Hartsaw's email address?

We found 2 Teresa Hartsaw's email addresses

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We found 6 Teresa Hartsaw's phone numbers

Which social media profiles does Teresa Hartsaw have?

Teresa Hartsaw's social media include: Linkedin, 

What company does Teresa Hartsaw work for?

Teresa Hartsaw works for ePerformax Contact Centers & BPO

What is Teresa Hartsaw's role in ePerformax Contact Centers & BPO?

Teresa Hartsaw's role in ePerformax Contact Centers & BPO is President | Chief Executive Officer

Which industry does Teresa Hartsaw work in?
Teresa Hartsaw works in the industry of Outsourcing and Offshoring Consulting
Who are Teresa Hartsaw's colleagues?
Teresa Hartsaw's colleagues are Mikee Lorenzo Geluz,Shun Michael Madera,Shun Michael Madera
What is Teresa Hartsaw's latest job experience?

Teresa Hartsaw's latest job experience is President | Chief Executive Officer at ePerformax Contact Centers & BPO

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Teresa Hartsaw is the President & CEO of ePerformax Contact Centers & BPO with 35.8 years of experience. She supports Fortune 1000 and high-growth clients worldwide, providing omni-channel support for English-speaking customers worldwide. Teresa is also the President & CEO of Performance Consulting Group (PCG), a headquartered in Nashville, TN. She is passionate about the evolution of the contact center industry and the use of robots. Teresa's expertise lies in AI and automation, and she has a strong focus on enhancing the recruitment, assessment, training, and development of her clients.
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