Central Service Delivery Manager@ Hemmersbach
Istanbul, Istanbul, Turkey
Tuncay Karaman
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Sakarya University
Real-Time AI Research
FlashIntel GPT
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FlashIntel GPTTuncay Karaman is a Service Delivery Manager with 17.4 years of experience in Service Management, Service Desk, and Test Automation environments. He started as an IT Service Desk Agent and transitioned to IT Support, Change Management, and Onsite End User field support. Tuncay is fluent in English, native German, and Turkish. He has worked in various roles, including Central Service Delivery Manager at Hemmersbach in Germany, Site Services Team Lead at Pfizer in the United States, and Test Automation Specialist at Mercedes-Benz Turk A.S. in Turkey. Tuncay's specialties include ITIL, change management, IT service management, process understanding, and ITIL v3 foundations certified.
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About
Service Delivery Manager with background experience in the Service Management, Service Desk and Test Automation environment. Started as an IT Service Desk Agent, moved from 2nd Level IT Support, to Change Management and Onsite End User field support. Experienced in Test Automation, IT Operations Management, IT Technical Support, IT knowledge and Change Management and Process Understanding. Specialties: Fluent in English, native German and Turkish speaker.
Work Experience
Central Service Delivery Manager
IT Services and IT Consulting
Tuncay Karaman's Professional Milestones
- Customer Representative (2006-10-01~2007-11-01): Exceeded sales targets consistently, driving customer satisfaction and building positive relationships.
- EIS Technician | Operations Lead: Streamlined operations efficiency, optimizing efficiency and delivering exceptional technical support to clients.
Education
German,
Literature,
Interpreter / Translator (german)
2001-2006Skill
Itil
Change Management
It Service Management
Process Management
Itil V3 Foundations Certified
It Operations
Service Management
Service Delivery
Incident Management
It Management
It Strategy
Ms Project
Integration
Outsourcing
It Outsourcing
Telecommunications
Problem Management
Decision Making
Stress Management
Illustrator
Illustration
Photoshop
Vector Illustration
Sketchbook Pro
Certification
Colleagues
Willis Dickson
CTC Technology LLC Founder
Marc OLIVIER
General Manager - Western Europe
Gabriela Telekfalvi
learning and development specialist at hemmersbach founder of kinitro ngo
Gabriela Telekfalvi
Learning And Development Specialist
Ralph Koczwara
Founder | Chief Executive Officer
Other Named Tuncay Karaman
Frequently asked questions
We found 5 Tuncay Karaman's email addresses
Tuncay Karaman works for Hemmersbach
Tuncay Karaman's role in Hemmersbach is Central Service Delivery Manager
Tuncay Karaman works in the industry of IT Services and IT Consulting
Tuncay Karaman's colleagues are Willis Dickson,Marc OLIVIER,Gabriela Telekfalvi
Tuncay Karaman's latest job experience is Central Service Delivery Manager at Hemmersbach
Tuncay Karaman's latest education in Sakarya University
