Warren Taylor, EVP

I've been involved in the rapid, safe growth of banks for over 42 years. My formal education is in Accounting/Finance, but my passion is sales, service and technology. I've held roles of CEO, CFO, Director of Retail Banking, Director of Consumer Lending, and my latest endeavor, co-founder of BankMobile. Believing that Culture and retaining customers are extremely critical, I have customer service as one area that reports to me as I lead teams responsible for a state of the art call center supporting our T-Mobile Money program and our call centers supporting over 2 million checking accounts for millennials. Our Net Promoter Score (NPS) in these call centers on-shore and off-shore are 65 - 75! The average bank has a NPS of 36. Trust Pilot score of 4.6. My years of building, leading, and coaching high performing teams that focus on execution and results has enabled me (and my teams) to enjoy such success. My team members all know that being honest and obeying all laws and regulations are non-negotiable traits.I am seen as a strategic leader who also is not afraid to roll up his shirt sleeves to help achieve our goals. Self development is critical as continuous improvement is needed in every company - and necessary if one wants to remain viable in their industry. My years in various areas of the bank enable me to see the "big picture" when making decisions. Some of my areas of expertise are:* Strategic Planning, Leadership and Execution* Mission/culture driven* Results oriented - proven track record* Call Center Leadership - on and off shore* Retail Banking - SME - produce profitable denovo branches in 1 year with $100 million in deposits* Customer insight * Digital Banking Strategic Leader - including technology and loss prevention experience* M&A, Acquisition and Culture Integration* Finance* Consumer Lending* Building high performing teams with extremely low turnover