Xavier Quenaudon

CREATING AND DELIVERING CUSTOMER EXPERIENCES THAT SUPPORT ORGANIZATIONS’ BRAND PROMISE, POSITIONING, AND POSITIVE GROWTH Global Customer Experience Executive with proven experience working with and supporting organizations from the private and public sector in their journey to customer centricity. I partner with companies seeking to take their customer metrics & feedback program to the next level, by pushing them to advance their customer research, learning, and insights, making the most of the data that they have, and driving cultural and operational changes that impact Customer Loyalty and Engagement – leading to growth in their top and bottom line. I partner with my client to 1) assess and secure the support from the leadership team, and define organizations' Customer Experience Strategy; 2) design and execute the most relevant customer feedback and measurement program; and 3) downstream, to maximize maximize their program's exposure, visibility, and value within the organization - through employee engagement, integration of and alignment with other metrics, and demonstrating the ROI of the CX program. I do so by blending market research and consulting skills I acquired over the past 20 years, partnering with organizations across the globe such as Yahoo!, DIRECTV, Barclays, One2One (T-Mobile UK), BATELCO, Domino’s, Société Générale, ServiceMaster, Target, La-Z-Boy, Chrysler, Emerson, US Air Force Services, and the Department of Defense. A dual citizen of France & the US, I have also lived for ten years in the Netherlands.