Ximena T. Arango

Ximena T. Arango

Project Management | Process Improvement | Customer Experience | Customer Service at Webhelp
Colombia
Ximena T. Arango is a professional with 18 years of experience in project management, process improvement, customer service, and customer experience. She has a solid background in optimizing processes and developing new strategies to ensure efficient project management. Ximena is skilled in using agile methodologies and project management tools to improve productivity, reduce costs, and meet deadlines. She is known for her strong focus on customer service and customer experience. Ximena is a skilled communicator and motivated leader, consistently delivering quality results. She is always seeking opportunities to learn and grow professionally. .Read More
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Current Workspace of Ximena T. Arango

Webhelp

present

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Professional Background of Ximena T. Arango

- Monitoring and implementing effective policies that minimize household waste and ensure the well-being of individuals and businesses.

- Streamlined testing processes, increasing efficiency and accuracy in quality assurance evaluation.

- Providing effective digital solutions to enhance customer satisfaction and optimize online retail operations.

- Streamlined daily operations, improving team productivity and reducing customer wait times.

- Implemented effective strategies for troubleshooting and resolving administrative issues for seamless customer experience.

- Provided efficient service support, support, and resolving customer issues promptly and effectively.

- Optimized e-commerce sales strategy, driving revenue growth and strengthening customer relationships.

- Implementing new digital marketing strategies to drive online and e-commerce revenue growth.

- Implementing standardized quality management systems to ensure accurate and reliable delivery of products and services.

- Improving customer satisfaction through data-driven decision making and effective customer maintenance strategies.

- Elevated customer satisfaction through data analysis and personalized solutions.

- Streamlined project management processes, improving customer satisfaction and customer satisfaction.

Skills of Ximena T. Arango

Work Experience of Ximena T. Arango

WebhelpWebhelp
aviancaavianca
LYNXUS SolutionsLYNXUS Solutions
TELEDATOS S.A.TELEDATOS S.A.
Orbitel (une-epm)Orbitel (une-epm)

Education Experience of Ximena T. Arango

Universidad Manuela Beltrán

Universidad Manuela Beltrán

Politécnico Grancolombiano

Politécnico Grancolombiano

Universidad de Antioquia

Universidad de Antioquia

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