Yoni Epstein

Since launching itelbpo in 2012, Yoni has built a fledgling business into an international company that is now the Caribbean’s largest homegrown global services provider. Positioned at the forefront of nearshore CX delivery, itelbpo is the partner of choice for forward-thinking brands who take pride in continuously empowering their teams and improving customer experiences. Agile, responsive and trusted, itelbpo delivers customized solutions across a geo-diverse platform made to keep pace with evolving consumer needs in the new economy. Through a laser-sharp focus on creating a business of the future, Yoni has successfully harnessed rapid growth in a highly competitive market and is widely considered one-to-watch for the future of CX delivery. He is a leader in modernizing and growing the Caribbean’s global services industry and was named one of the 50 most influential executives in the Latin American and Caribbean region.