Customer Support Expert (Technical & Sales) | Translator (AR-EN-IT)@ Stream Global Services
Egypt
Abdulrahman Ashraf
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Ain Shams University
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Tell me more about Abdulrahman Ashraf?
FlashIntel GPTAbdulrahman Ashraf is a highly experienced professional with 17.7 years of work experience in the BPO industry. He has expertise in BPO, call centers, workforce management, outsourcing, and contact centers. Based in Egypt, Abdulrahman has a strong background in technical support and the BPO industry, handling various products such as Amazon.it, Seagate.com, LaCie.com, SITE123.com, Tumblr.com, and WordPress.com. He has successfully managed customer service and led delegation tasks, ensuring high performance standards within administrative functions. Abdulrahman's work experiences have taught him that he can handle any task he takes on.
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About
I have 12 years of experience in Technical Support and the BPO industry, handling different products like: Amazon.it. Seagate.com. LaCie.com. SITE123.com. Tumblr.com. And WordPress.com. Dealing with Italian, English, and Arabic based customers. In my last years, I started to gain new managerial skills in customer service by participating in many delegation tasks where I could be delegated to superior positions: Acting as Team Leader (doing most of the managerial tasks) and acting as Trainer (handling the needs of the new hires and resolving the escalated tickets). Throughout my career, I have maintained the highest performance standards within a diverse range of administrative functions. My work experiences have taught me that I can do anything I put my heart and mind into.
...See MoreWork Experience
Customer Support Expert (Technical & Sales) | Translator (AR-EN-IT)
Tsp
Outsourcing and Offshoring Consulting
Abdulrahman Ashraf's Professional Milestones
- Tsp (2011-04-01~): Successfully implemented standardized testing procedures, optimizing efficiency and accuracy in data analysis.
Education
Italian Language And Literature
2016-2018Skill
Bpo
Call Centers
Workforce Management
Outsourcing
Contact Centers
Service Delivery
Customer Satisfaction
Technical Support
Team Management
Customer Experience
Sla
Transition Management
Call Center Development
Offshoring
Inbound Marketing
Crm
Team Leadership
Performance Management
Certification
Colleagues
Karen Falcone
Vice President Global Marketing
Vidyut Panchal
Associate Trainer at Stream Global Services, Owner Pearlinfotech, Photographer, Videographer, Paranormal Investigator
Shawn Farhanjeh
Vice President | General Manager
Jennifer Bichsel
Vice President Global Benefits
Ruben Gonzalez
Call center owner at Stream Global Services
Other Named Abdulrahman Ashraf
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We found 1 Abdulrahman Ashraf's phone numbers
Abdulrahman Ashraf's social media include: Linkedin,
Abdulrahman Ashraf works for Stream Global Services
Abdulrahman Ashraf's role in Stream Global Services is Customer Support Expert (Technical & Sales) | Translator (AR-EN-IT)
Abdulrahman Ashraf works in the industry of Outsourcing and Offshoring Consulting
Abdulrahman Ashraf's colleagues are Karen Falcone,Vidyut Panchal,Shawn Farhanjeh
Abdulrahman Ashraf's latest job experience is Customer Support Expert (Technical & Sales) | Translator (AR-EN-IT) at Stream Global Services
Abdulrahman Ashraf's latest education in Ain Shams University
