Service Delivery Manager - Infrastructure@ IBM
Philippines
Ace Angeles
GET FULL PROFILE 
Don Bosco Technical College, Mandaluyong
Real-Time AI Research
FlashIntel GPT
Tell me more about Ace Angeles?
FlashIntel GPTAce Angeles is an experienced IT professional with 22.6 years of work experience. He is ITIL v3 foundations certified and has expertise in incident management, service delivery, and customer service. Ace has a proven track record of providing ITIL best practices and bridges technology and business goals. He has worked at IBM and Sitel in various roles, including Service Delivery Manager and IT SD Team Leader. Ace is based in the Philippines and is skilled in troubleshooting, team management, and technical support.
For inquiries about Phone Number and Email, please click here Unlock Contact
Emails and Phone Numbers
About
Experienced in providing ITIL best practices. Proven ability to bridge technology and business goals to provide productive solutions with emphasis on building strong I.T. processes.
Work Experience
Service Delivery Manager - Infrastructure
IT Services and IT Consulting
Ace Angeles's Professional Milestones
- Technical Support Team Manager (2005-01-01~2006-01-01): Streamlined technical support processes, resulting in improved efficiency and customer satisfaction.
- ITSM Team Leader (2003-06-01~2016-10-01): Successfully implemented a data-driven data analytics system, improving data management and accuracy.
Education
Electronics,
Engineering,
Communications,
Bachelor Of Engineering,
Bachelors,
Bachelor Of Science
1995-2001Skill
Itil V3 Foundations Certified
Incident Management
It Service Delivery
Service Desk Management
Customer Service
Process Improvement
Training
Troubleshooting
It Service Management
Itil
Team Management
Service Delivery
Technical Support
Management
Certification
Colleagues
Other Named Ace Angeles
Frequently asked questions
We found 7 Ace Angeles's email addresses
We found 1 Ace Angeles's phone numbers
Ace Angeles's social media include: Linkedin,
Ace Angeles works for IBM
Ace Angeles's role in IBM is Service Delivery Manager - Infrastructure
Ace Angeles works in the industry of IT Services and IT Consulting
Ace Angeles's colleagues are supriya NJ,Tina Coombe,Md Repon Repon
Ace Angeles's latest job experience is Service Delivery Manager - Infrastructure at IBM
Ace Angeles's latest education in Don Bosco Technical College, Mandaluyong
