Adriana Vicente Ferreira

Agile Model - Knowledge and experience in the Agile model acting as IM (Iteration Manager) of my squadleading and conducting the ceremonies regarding the Agile model.Control and analysis of Hybrit_IT and MCI metrics in the Delivery Cloud Latin America team.Performance with executives and managers to analyze, create and assemble reports withexecutive information.Cloud Delivery Management - Gather, measure and report Cloud data to internal executive line Attend position meetings of diary, weekly and monthly. Assist resource management.SLM Management - Collect, measure and report SLA data to internal executive line andthe customer. Attend position meetings of weekly and monthly.Baseline Management - Gather, measure and report baselines data to internal executiveline and the customer.Planning and controlling of purchase to the Delivery Management. In order to supply theresources needed to the client.ITIL - Use of the methodology day by daySix Sigma - Basic knowledge of the methodologyActive Directory - User AdministrationRACF/RACER - User AdministrationORACLE (SAP) - User AdministrationDuo Dilligenge - as a participant collecting datas in order to create Assistance ScriptsShadow Process - as a participant in a both ways (providing data and collecting data)Service Center - knowledge of the product as an userRemedy - knowledge of the product as an userPeregrine - knowledge of the product as an userSpecialties: LÍNGUAS Inglês(Avançado) e Espanhol (Avançado)