Alan Mates, MCILT

Operations Services Specialist with diverse industry experience and expertise with airlines, private companies and major international airport group. Highly respected, conscientious and dedicated; key strengths include day-to-day management of highly motivated duty teams, managing workplace change, organisation and working enthusiastically to deadlines in highly pressurised working environment. Responsible for induction and training of new staff. Key areas of experience: flight management, airside / terminal and passenger services, interaction with and understanding of airlines / handling agents / CAA operational departments and their procedures and requirements. C&G qualifications in Aviation Studies (Basic and Flight Dispatch), fluent in French and German, with a working knowledge of other languages. Member of Chartered Institute of Logistics and Transport. Holder of Full Access Airport Pass with Enhanced Clearance and Airside Driving Permit. Specialties: Re-established Afriqiyah Airways service to London with full national, government and airport permits / licences. Saved airport company £1M retrieving days business records following major computer crash; company did not lose any revenue. Went on to develop, implement and maintain Business Recovery Plan; received company commendation for these actions.Helped develop upgraded flight data system. Showed consistent high standard of work as shown on annual assessments. Linguistic skills - including written - helped problem solve such as technical requirements to crews, pax aid in Terminals and also between airports.