Alicia N. Hepler, CPTD
University of Central Florida
Tell me more about Alicia N. Hepler, CPTD?
Alicia N. Hepler, CPTD is a highly experienced leader in learning and development with 15 years of experience. She has a diverse background in training and content development, focusing on organizational improvements and mentorship. Alicia has successfully built out the L&D function for an offshore CoE location in India, developed leadership programs for newly onboarded employees for a global SaaS organization. She is skilled in blended learning methodologies and virtual-led classrooms, boosting productivity and learning satisfaction. Alicia has also successfully implemented global organizational change management strategies and implemented custom solutions for special audiences and events.
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About
With 15+ years of experience as a leader in learning & development, I have been integral to multifaceted initiatives to leverage technology through creative measures. I have a diverse background in training & content development, focusing on organizational improvements through structure, instructional design, & mentorship. As a leader, I have led change management strategies while focusing on team & talent development.Some of my key achievements include:✅ Built out the L&D function for an offshore CoE location in India to expand the company into a global organization, training the leaders on the culture and establishing policies and systems, growing the center to 200 offshore employees within the first year and 30% yearly growth thereafter✅ Developed 7 role-specific programs for newly onboarded employees for high-growth SaaS organization. Using blended learning methodologies and virtual-led classrooms tofollow a strategic progression and sequence, boosting productivity by 50% and increasing learner and leader satisfaction by 250%✅ Restructured the curriculum for the onboarding training program supporting a financial institution. Integrating blended learning strategies and technologies, reducing in-class time by 36%, accelerating performance scores by 5%, and boosting trainee satisfaction by 18%✅ Spearheaded global organizational change management strategy and initiative, redefining and streamlining all business processes and best practices across all departments, inclusive of change management training for leadership✅ Designed and facilitated Disney service basic sessions to all cast members across the entire organization, impacting 10K+ individuals. Inclusive of leadership sessions and custom designed solutions for special audiences and events✅ Coached fortune 500 leaders on employee development best practices and effectiveness in alignment with business goals, resulting in 30% less attritionPlease contact me through this profile if you wish to connect.
...See MoreWork Experience
Executive Learning Experience & Innovation Leader | Talent Development | High Impact Leadership | Cutting-Edge Learning
Global Director - Learning Experience
Global Director, Learning & Development
Software Development
Alicia N. Hepler, CPTD's Professional Milestones
- Restaurant Guest Service Manager (2003-01-01~2009-01-01): Improving guest satisfaction through efficient coordination and personalized service.
- Senior Director Of Learning And Development (2017-09-01~2022-01-01): Driving organizational transformation to enhance employee engagement and achieve enhanced organizational resilience.
Education
Skill
Public Speaking
Coaching
Customer Service
Event Planning
Leadership Development
Training
Microsoft Office
Inventory Management
Team Leadership
Customer Satisfaction
Leadership
Hospitality
Restaurants
Event Management
Employee Training
Process Scheduler
Food And Beverage
Operations Management
Resorts
Time Management
Food
Team Building
Supervisory Skills
Recruiting
Great Motivator
Hiring
Powerpoint
Human Resources
Budgets
Teamwork
Sales
Employee Relations
Hospitality Management
Public Relations
Marketing
Management
Outlook
Social Media
Hotels
Microsoft Word
Strategic Planning
Retail
Consulting
Training Facilitation
Professional Mentoring
Facilitations
Training And Development
Strategy
Microsoft Excel
Talent Management
Instructional Design
Project Management
E Learning
Organizational Development
Program Management
Certification
Colleagues
Alex Triplett
cfo coo at appfire
David Fischer
Founder | IT Executive | Tech Advisor | Investor
Jill Adams
chief marketing officer at appfire
Maciek Saganowski
director of product @ whiteboards io founder & curator @ productcamp
Doug Kersten
Chief Information Security Officer
Other Named Alicia N. Hepler, CPTD
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Alicia N. Hepler, CPTD works for Appfire
Alicia N. Hepler, CPTD's role in Appfire is Executive Learning Experience & Innovation Leader | Talent Development | High Impact Leadership | Cutting-Edge Learning
Alicia N. Hepler, CPTD works in the industry of Software Development
Alicia N. Hepler, CPTD's colleagues are Alex Triplett,David Fischer,Jill Adams
Alicia N. Hepler, CPTD's latest job experience is Executive Learning Experience & Innovation Leader | Talent Development | High Impact Leadership | Cutting-Edge Learning at Appfire
Alicia N. Hepler, CPTD's latest education in University of Central Florida