Alicia N. Hepler, CPTD
Executive Learning Experience & Innovation Leader | Talent Development | High Impact Leadership | Cutting-Edge Learning@ Appfire
Orlando, Florida, United States
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Alicia N. Hepler, CPTD is a highly experienced leader in learning and development with 15 years of experience. She has a diverse background in training and content development, focusing on organizational improvements and mentorship. Alicia has successfully built out the L&D function for an offshore CoE location in India, developed leadership programs for newly onboarded employees for a global SaaS organization. She is skilled in blended learning methodologies and virtual-led classrooms, boosting productivity and learning satisfaction. Alicia has also successfully implemented global organizational change management strategies and implemented custom solutions for special audiences and events.
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Emails and Phone Numbers

@disney.com
@appfire.com
@appfire.com
@plansource.com
@appfire.com
@mycfe.com
@plansource.com
@plansource.com
@plansource.com
@praecipio.com
+1 407896****
+1 781444****
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About

With 15+ years of experience as a leader in learning & development, I have been integral to multifaceted initiatives to leverage technology through creative measures. I have a diverse background in training & content development, focusing on organizational improvements through structure, instructional design, & mentorship. As a leader, I have led change management strategies while focusing on team & talent development.Some of my key achievements include:✅ Built out the L&D function for an offshore CoE location in India to expand the company into a global organization, training the leaders on the culture and establishing policies and systems, growing the center to 200 offshore employees within the first year and 30% yearly growth thereafter✅ Developed 7 role-specific programs for newly onboarded employees for high-growth SaaS organization. Using blended learning methodologies and virtual-led classrooms tofollow a strategic progression and sequence, boosting productivity by 50% and increasing learner and leader satisfaction by 250%✅ Restructured the curriculum for the onboarding training program supporting a financial institution. Integrating blended learning strategies and technologies, reducing in-class time by 36%, accelerating performance scores by 5%, and boosting trainee satisfaction by 18%✅ Spearheaded global organizational change management strategy and initiative, redefining and streamlining all business processes and best practices across all departments, inclusive of change management training for leadership✅ Designed and facilitated Disney service basic sessions to all cast members across the entire organization, impacting 10K+ individuals. Inclusive of leadership sessions and custom designed solutions for special audiences and events✅ Coached fortune 500 leaders on employee development best practices and effectiveness in alignment with business goals, resulting in 30% less attritionPlease contact me through this profile if you wish to connect.

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Work Experience

1500 District Ave, Burlington, Massachusetts, 01803, US

Software Development

602
Phone
+1 7814445700
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Alicia N. Hepler, CPTD's Professional Milestones

  • Restaurant Guest Service Manager (2003-01-01~2009-01-01): Improving guest satisfaction through efficient coordination and personalized service.
  • Senior Director Of Learning And Development (2017-09-01~2022-01-01): Driving organizational transformation to enhance employee engagement and achieve enhanced organizational resilience.
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Education

University of Central Florida
University of Central Florida2008-2009
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