Service Availability Manager@ Kyndryl
Cortlandt Manor, New York, United States
Amy Leonardi
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FlashIntel GPTAmy Leonardi is a highly experienced Program Manager, Project Manager, Automation Deployment Manager, Application Tester, Trainer, and Technical Support Specialist with 37.7 years of work experience. She has a strong skill set in project management, program management, team leadership, employee training, and process improvement. Amy has worked at IBM in various roles, including Service Availability Manager, Automation Deployment Manager, Lead, Advanced Delivery Program Manager, Quality Analyst, Technical Services Professional, and Senior Project Manager. She is known for her disciplined and persuasive approach to problem-solving and her ability to identify and implement solutions. Amy is also skilled in providing thought leadership and process improvement recommendations to senior leadership teams and application developers.
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About
I have experience as a Program Manager, Project Manager, Automation Deployment Manager, Application Tester, Trainer and Technical Support Specialist which includes process and documentation. I have been at the forefront of strategizing and refining the steady state repeatable models on my projects. Areas of Expertise: * Disciplined, persistent and persuasive with the ability to identify and resolve cross-functional issues in an agile manner * Strong ability to analyze issues, prioritize and implement solutions * Provide thought leadership, application and process improvement recommendations to Senior Leadership team and Application Developers * Educate team on applications, create deployment checklists along with best practices for standardization * Supervise, mentor and coach team members * Analyze data for continual improvement and defect prevention opportunities which improves customer satisfaction
...See MoreWork Experience
Service Availability Manager
IT Services and IT Consulting
Amy Leonardi's Professional Milestones
- Quality Analyst (2008-05-01~2012-09-01): Streamlined quality control processes to improve efficiency and reduce defects.
- Automation Deployment Manager - Lead (2014-05-01~2016-09-01): Executing seamless automated deployments, streamlining processes for maximum efficiency and productivity.
Skill
Project Management
Program Management
Team Leadership
Employee Training
Process Improvement
Documentation
Agile Methodologies
Application Testing
Management
Continuous Improvement
Defect Elimination
Dynamic Automation
Iso
Requirements Analysis
System Deployment
Integration
Technical Support
Strategy
Itil
It Strategy
It Service Management
Root Cause Analysis
Enterprise Architecture
Certification
Colleagues
Other Named Amy Leonardi
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Amy Leonardi works for Kyndryl
Amy Leonardi's role in Kyndryl is Service Availability Manager
Amy Leonardi works in the industry of IT Services and IT Consulting
Amy Leonardi's colleagues are Jonathan Lofthouse,Susan Vega Solano,Marian Gumulak
Amy Leonardi's latest job experience is Service Availability Manager at Kyndryl
