senior technology business support coordinator at wells fargo@ Wells Fargo
Raleigh, North Carolina, United States
Amy Simeone
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University of Connecticut
Real-Time AI Research
FlashIntel GPT
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FlashIntel GPTAmy Simeone is a highly skilled professional with 17.2 years of experience in project planning, tracking, and analysis. She is proficient in Microsoft Excel, Microsoft Word, Access, QuarkXPress, and Photoshop. Amy is based in the United States and has a strong background in ITIL v3 Foundation Basics and Lean Six Sigma Yellow Belt. She is known for her ability to prioritize issues, manage workflow, and escalate to all parties involved. Amy also has experience in managing day-to-day operations in a technical and customer support center, implementing KPIs and contractual metrics, and providing backoffice support to senior management.
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• Highly capable of project planning, tracking and analysis • The ability to prioritize issues, manage incoming workflow and escalate to all required parties • A liaison between internal and external teams • ITIL v3 Foundation Basics, Lean Six Sigma Yellow Belt • Takes ownership of issues to resolution • Manage day to day operations in a technical and customer support center • Abide by and enforce KPIs and contractual metrics • Provide backoffice support to senior management • Support multiple groups’ needs
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senior technology business support coordinator at wells fargo
Financial Services
Amy Simeone's Professional Milestones
- Business Compliance Analyst (2010-01-01~2010-11-01): Provided unbiased and comprehensive data analysis to ensure regulatory compliance and mitigate risks.
- Site Workforce Manager (2011-09-01~2012-09-01): Efficiently recruited and coordinated teams to drive successful project completion and customer satisfaction.
Education
Graphic Design
1996-2000Skill
Microsoft Excel
Microsoft Word
Access
Quarkxpress
Photoshop
Illustrator
Indesign
Rds
Cfm
Passport
Prism
Iex Total View
Cms
Imovie
Flash
3d Studio Max
Suitcase
Dreamweaver
Adobe Acrobat
Flightcheck
Payroll
Customer Service
Team Building
Vendor Management
Training
Management
Team Leadership
Leadership
Process Improvement
Microsoft Office
Call Centers
Technical Support
Analysis
Program Management
Business Analysis
Troubleshooting
Customer Satisfaction
Databases
Project Management
Windows 7
Operations Management
Team Management
Coaching
Active Directory
Analytical Skills
Business Process Improvement
Contact Centers
Certification
Colleagues
Douman Namin
svp enterprise observability product owner
Aneesah Fain
Safe Scrum Master | Safety Assurance | Operations Management | Risk Management | Talent Development
Christy Helms
Technical Product Owner
Mark Gino Gamara, POPM
Product Owner | Data Privacy | Certified Safe® 6 Product Manager
Ben Bassine
Senior Product Owner
Other Named Amy Simeone
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Amy Simeone works for Wells Fargo
Amy Simeone's role in Wells Fargo is senior technology business support coordinator at wells fargo
Amy Simeone works in the industry of Financial Services
Amy Simeone's colleagues are Douman Namin,Aneesah Fain,Christy Helms
Amy Simeone's latest job experience is senior technology business support coordinator at wells fargo at Wells Fargo
Amy Simeone's latest education in University of Connecticut
