Andy Lau

Adaptability, determination and forward thinking have been the key attributes that helped me succeed in roles with premier organizations in the banking and financial services industry. Balancing a combination of technical knowledge and interpersonal skills have enabled me to effectively partner with varied functional leaders and lead the implementation and operational integration of business continuity plans. I became known for my ability to quickly understand business process and requirements, determine the best approach for risk management and business continuity and gain buy in from internal and external stakeholders. I have also earned a reputation for being consistently and continuously available to help manage both region- and enterprise-wide incidents. KEY ACHIEVEMENTS: ✔ As Business Continuity Analyst (Business Continuity Manager) for National Australia Bank’s (NAB) Customer Payments & Processing division, developed and implemented international payments contingency plans. Achieved high internal risk maturity ratings through improved business continuity management controls. ✔ As Operational Excellence Consultant for International Payments Operations & Services, achieved 47.4% in OE Maturity across business areas and a 10.3% increase in overall team output reflecting more efficient and engaged teams. ✔ Consistently recognised for exceptional work ethic and consistently excellent work and given additional responsibilities. Continuously progressed and promoted to positions of higher responsibility and accountability. KEY STRENGTHS ✲ Business Continuity Management ✲ Pandemic Planning & Response ✲ Disaster Recovery Planning & Response ✲ Contingency, Threat & Risk Management ✲ Cyber Security ✲ Incident & Crisis Management ✲ Business & Gap Analysis ✲ Project Management ✲ Training & Development ✲ Stakeholder Engagement ✲ Process Improvement I am eager to further expand my network. Feel free to get in touch with me on LinkedIn.