User Assistance Architect@ SAP
San Ramon, California, United States
Andy Rogers
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Ryerson University
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FlashIntel GPTAndy Rogers is a highly experienced software developer with 30 years of experience as a technical writer. He has a strong background in management and team lead roles, with a passion for documentation, user experience design, and usability. Andy has worked with various companies such as SAP, Sybase, IBM, and PricewaterhouseCoopers. He is skilled in user assistance, project management, information architecture, and more. Andy has worked for companies like Quarry and Quarry, gaining expertise in information engineering and information architecture. He is currently based in San Ramon, California.
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30 years in software development as a technical writer. Ten years of management and team lead experience. Passionate about documentation, user experience design, and usability. It's all about the customer! Employers/clients include: SAP, Sybase, IBM, IBM Microelectronics, PricewaterhouseCoopers, Nortel, Quarry Integrated Communications, Toronto Stock Exchange, the Government of Ontario, MDS/Sciex, Bowne Internet Solutions, The Medipattern Corporation, Silicon Optix (now IDT), and Resonant Medical (now Elekta AB). Skills: User assistance (UA), user experience (UX), project management, information architecture and planning, DITA, XML, SGML, writing, editing, indexing, creating online help, interface design, web page and website development, multimedia information development, usability testing, application testing, requirements analysis. Tools: oXygen (XML), XMetal (XML), Jira, Word, FrameMaker, HTML, SGML, RoboHelp, MS Project, Excel, PowerPoint, VISIO, Adobe Acrobat.
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Team Leader | Information Architect
User Assistance Architect
Software Development
Andy Rogers's Professional Milestones
- User Assistance Architect (2006-01-01~2014-11-01): Creating accurate and dynamic technical specifications to enhance the efficiency and accuracy of technical documentation.
- Team Leader (1999-01-01~2001-10-01): Guided team members to achieve personal and professional growth.
Education
Computer Science
1987-1990Certification
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