customer success manager | certified scrum master | manager software development qa@ HireVue
San Francisco Bay Area
Angus MacDonald
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University of New Brunswick
Real-Time AI Research
FlashIntel GPT
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FlashIntel GPTAngus MacDonald is a highly experienced professional with 24.9 years of work experience in software development, agile methodologies, leadership, infrastructure, and product lifecycle management. Based in the United States, Angus is known for his customer and quality advocacy, generating business value and transformations. He has led engineers and managers in both onshore and offshore environments, demonstrating his ability to increase operational efficiency in Agile environments. Angus has a strong track record of delivering results from a commitment, trust, and teamwork. His expertise includes Agile software development, customer success, escalation, network management, and unified communications and collaboration.
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About
I am a customer and quality advocate that generates business value and transformations. I build and lead teams that develop, test and support software applications. I have led engineers and managers, both onshore and offshore. I increase operational efficiency in Agile environments. I deliver results from a baseline of commitment, trust and teamwork.Experience in:• Agile Software Development and Test• Customer Success and Escalation, including Onsite Customer Engagement• Building Cross-functional Relations and Partnerships• Organization and Strategic Planning• Partner/Vendor Management• Project Management and Execution• Continuous Improvement (Quality and Process)• Network Management (Provisioning, Discovery, Monitoring, Analytics)• Unified Communications and Collaboration (Voice, Video/Telepresence)• Optical Networking and Transport (SONET, SDH, DWDM)
...See MoreWork Experience
customer success manager | certified scrum master | manager software development qa
Customer Success Director
Software Development
Angus MacDonald's Professional Milestones
- Manager Software Development - QA (2000-01-01~2002-01-01): Successfully implemented robust testing processes and optimized software quality, resulting in improved product results.
- Manager Software Development - Qa (2005-01-01~2014-01-01): Implemented quality assurance measures, ensuring software quality and compliance throughout the organization.
Education
Skill
Software Development
Agile Methodologies
Leadership
Infrastructure
Product Lifecycle Management
Quality Assurance
Software Quality Assurance
Test Automation
Project Planning
Testing
Software Development Life Cycle
Agile Leadership
Agile Testing
Scrum
Project Management
Software Project Management
Customer Support
Requirements Analysis
Management
Program Management
Agile Environment
Customer Engagement
Test Management
Enterprise Software
Certification
Colleagues
Natalie Dopp, SHRM-SCP, SPHR
Chief People Officer
Tim Ryan
Vice President Product | Board Member | Past Chief Executive Officer | Founder | Past STM Publishing Executive
Robert Stephens
Chief Technology Officer
Kevin Coombs
Chief Financial Officer
Andy Valenzuela
Chief Human Resources Officer
Other Named Angus MacDonald
Frequently asked questions
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Angus MacDonald's social media include: Linkedin,
Angus MacDonald works for HireVue
Angus MacDonald's role in HireVue is customer success manager | certified scrum master | manager software development qa
Angus MacDonald works in the industry of Software Development
Angus MacDonald's colleagues are Natalie Dopp, SHRM-SCP, SPHR,Tim Ryan,Robert Stephens
Angus MacDonald's latest job experience is customer success manager | certified scrum master | manager software development qa at HireVue
Angus MacDonald's latest education in University of New Brunswick
