Ankit Sharma

CARRIER OBJECTIVE To obtain a position in the company that will allow me to apply my acquired knowledge and to enhance my capabilities and skills in order to contribute my best to the organization and customers and to grow with a productive professional career. SKILLS Branch Operations Management, Customer Service, Sales Management WORK EXPERIENCE BRANCH AUTHORIZER YES BANK LTD- GUMANPURA/TALWANDI-KOTA RAJASTHAN-OCTOBER 2021 TO PRESENT Manage the delivery of Customer First Service ExcellenceResponsible for timely processing and authorization of bank transactions like funds transfer, Cheques, reconciliation of GL accounts,.Handling the Cash Authorization,Clearing (Inward as well as Outward), Account Instructions timely processing within TAT period,, MF online Activation, Customer Complaints Management, Deliverables Management, Audit.Ensuring end to end closure of customer/advisor queries/ complaints.To provide high quality customer service through predefined process & proactive involvement in interacting with customers. DEPUTY MANAGER (SENIOR PRIVILEGE BANKER) YES BANK LTD- FORTUNE GLOBAL GURGAON - JULY 2016 TO SEPTEMBER 2021Ensures compliance to the bank's rules - internal guidelines, processes and procedures.Responsible for generating Revenue from Current Accounts and Savings Accounts - CASA to new customers and deepening of account balances for existing customers.Responsible for Cross Sell of third-party products (Life Insurance - LI, General Insurance – GI) Credit Cards, SIP, Assets Products etc. To the existing customer EDUCATIONAL AND PROFESSIONAL CREDENTIALS Winner of “The gate Crasher” Contest held in Feburary 2021 of Fixed Deposit at Regional Level for Domestic Trip.Winner of “Hum Mein Hai Super Hero (June/July and September 2020)” of Life Insurance Contest Held at Cluster Level.Won the “Jungle Safari” Contest held at Sariska National Park at regional Level of Life insurance in March 2020 and “Exemplorary Performance” winner Januray 2020 in Life insurance at cluster Level.“NCR Superstar” Batch Winner for Consistent performance in Q1 Q2 Q3 Yr 2019-20.“NCR Fifa Cup” winner for Life insurance Contest Held at regional Level.Project: Study on “VYUH-THE SECURITY ASSISTANCE”On the job title: “Providing the Automation Control for Vault Rooms in Banks and other security assistance companies(Fully automatic Control by PLC Scada). Presented Project in ICICI Bank Jaipur BranchCompleted PGDB in Banking and Finance from ICICI Manipal Academy in Bangalore. Completed NISM and NSDL Certification Examination.