workforce management analyst leader@ New York City Office of Technology & Innovation
New York, New York, United States
Anthony Thompson
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CUNY New York City College of Technology
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FlashIntel GPTAnthony Thompson is a highly experienced professional with 17.7 years of work experience in the customer service industry. He has a strong background in workforce management, including skills in PowerPoint, Impact 360 Ver7 Ver10, and mainframe. Currently, he works as a Workforce Management Supervisor at the 3-1-1 Call Center in New York City. Anthony is known for his exceptional leadership skills and his ability to monitor over 500 employees. He has also worked at the New York City Office of Technology & Innovation and the Research Foundation of The City University of New York.
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About
I've worked in the customer service industry for almost 16 years and not only has it changed me professionally, it has changed me personally as well. It gives me great pride providing top notch customer service to my external customers, but providing extraordinary leadership to my internal customers is equally important. I currently work at the 3-1-1 Call Center in New York City as a Workforce Management Supervisor. My day is usually filled with request for data analysis, forecast models, and schedule updates. I directly supervisor a team of 3 within the Workforce group, and I indirectly monitor over 500 employees. This includes NYC Government Employees, CUNY Interns, and various Vendors.
...See MoreWork Experience
workforce management analyst leader
nyc 3-1-1 call center representative
IT Services and IT Consulting
Anthony Thompson's Professional Milestones
- nyc 3-1-1 call center representative (2007-06-01~2008-06-01): Provided exceptional customer support, ensuring a seamless and effective call center experience for clients.
- Cuny 3-1-1 Call Center Representative (2006-02-01~2007-06-01): Provided exceptional customer support, guaranteeing exceptional service and customer satisfaction.
Education
Ophthalmic Dispensing
2004-2007Skill
Powerpoint
Impact 360 Ver7 Ver10
Workforce Management
Mainframe
Windows 7
Windows Xp Pro
Oracle Analytics
Nortel
Switchboard
Forecasting And Scheduling
Goat Gis
Microsoft Outlook
Scorecard Developer And Manager
Call Centers
System Administration
Troubleshooting
Windows
Vendor Management
Leadership
Software Documentation
Business Analysis
Program Management
Operating Systems
Outlook
Certification
Colleagues
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Anthony Thompson works for New York City Office of Technology & Innovation
Anthony Thompson's role in New York City Office of Technology & Innovation is workforce management analyst leader
Anthony Thompson works in the industry of IT Services and IT Consulting
Anthony Thompson's colleagues are Yakov Kozlenko,John Gioia,Alisia Gill
Anthony Thompson's latest job experience is workforce management analyst leader at New York City Office of Technology & Innovation
Anthony Thompson's latest education in CUNY New York City College of Technology
